How grateful are you for the things you receive and I believe more importantly, the people you interact with that put them into your hands? Here’s a brief tale of two men with whom I had a short interaction with yesterday; both of whom reminded me to be grateful to others but for different reasons.
I found myself covering the mid-morning break of a colleague in our drop-in Employment Resource Centre; a place exclusively reserved for those in receipt of social assistance; welfare or disability support. Here those in receipt of either can come in and either work independently or receive support for the asking with respect to looking for housing, jobs, general advice, community resources or maybe just have someone listen. For some it’s their outing of the day; time to be surrounded by others and connect.
At the start of the day I had gathered a number of winter clothing items such as scarves, hats, gloves, throws and socks; all new and newly arrived. I brought them there for my colleagues to get into the hands of those that need them – free for the asking and the taking. So there I was when one gentleman approached me and asked if he might be allowed to have a pair of socks.
“Absolutely” I replied. The fellow was grateful, expressed his thanks and said that these made his day. There were two pair actually in the bundle and being winter socks for the outdoors, they are thick, warm and the kind I myself wouldn’t mind finding under my own tree this Christmas. It struck me how much happiness he visibly showed on his face; again the gratitude he expressed and the words, “Thank you”.
As he was standing there before me, there was a second fellow within earshot of this brief conversation and I suspected that a similar transaction was about to occur. Sure enough, when the first man turned and left, the second stepped up.
“I’ll have a pair of socks. What else you got?” Quite a different tone in the voice, a change in approach from a request and gratefulness to a statement of fact and entitlement. Now less you feel I’m being judgemental and that I don’t understand or know the second man’s background, upbringing or the harshness he experiences day to day, I’ve worked long enough in the field to comprehend and ‘get’ that at both an intellectual and experiential level.
What I’m sharing is the two approaches and the impact of both on me as the common denominator; the receiver of both their messages. While my reaction may not be your reaction, the approach they each made is what I draw your attention to.
When I gave the second man the new socks he put moved them from the outstretched hand to the other and then extended his hand a second time waiting to receive more. In response to his question about what other items I had available, I asked him what he needed pointing out gloves, hats, throws and scarves. I then asked, “Would you like a scarf?” “Give me gloves” he answered.
So I gave him a pair of gloves which he tried on and I asked if they fit him okay or whether he needed a larger size. The next words he answered were, “Got any hoodies or shirts?” Now I didn’t have either item he asked for and after saying so he took one final look and walked out of the building without another word. No thanks whatsoever.
Now you make what you want from this encounter and contrast it as you wish or not with the earlier one just moments before with the first fellow. You nor I know the circumstances which these two gentlemen exist in. We don’t know their past upbringing, how easy or tough their lives have been to this point. We don’t know if they learned about please and thank you, and we certainly don’t know… well…we just don’t have much information to go on beyond the information I’ve shared.
The items don’t come with strings attached; there is no requirement to say thank you. At other times when I’m in the area myself for the day, I typically put a few items at a time out for people to hep themselves; most do turn and ask just the same if they can help themselves and say then say thank you, others don’t.
I was raised to say please, to ask before taking and to express my thanks when I received something. I know that this is largely why I was struck with the difference in the two encounters. The need may be exactly the same for each fellow, or even greater for the second. Does it matter?
If you donate new items to those less fortunate, I’d like you to know that whether they say it or not, your generosity matters; goods end up in the hands of those that need them. They are glad to have them when the biting winds blow and the temperatures drop and gratitude may not hit them until they are huddled up against a wall up against a howling wind on a dark winter’s eve.
Maybe there’s a lesson here for me and for you to show our own gratitude in those we deal with be it Cashiers, the Newspaper Carrier etc. See if it doesn’t make a difference.