Whenever helping someone find employment, I know two things; they want a job and they are only going to share what they think is needed for me to help them. There are many things which, having possession of that knowledge, would help me help them meet their employment goal faster.
It’s not enough to simply say to someone you’ve just met, “Tell me everything – even if you think it’s not connected to your job search..” After all, it’s only natural for them to withhold past bad decisions, things they find shameful or embarrassing such as addictions, criminal records, firings, failures etc.
Now they might say, “I came to you for help getting a job. My personal business has nothing to do with that so can you help me get a job or not?” This should be totally understandable. Anyone taking this position isn’t necessarily belligerent or provocative, they may be simply unaware of how all these factors are connected to ultimately being successful or running into the same roadblocks in the future they’d experienced in both the past and present.
Step one is establishing trust. Never promise more than you can deliver; a job isn’t guaranteed . One approach that I typically use is to tell them that the quicker they trust me and share openly and honestly, the more I’ll be able to help them. Anything they tell me is confidential, and if they choose to open up and share their worries and concerns with me, I can help them with if or how to put this on a résumé and how to deal with this in a job interview. They are free to share as much or as little as they feel comfortable.
Now of course not everybody jumps at that offer and bares their soul. I don’t need all the details anyhow; just enough perhaps to help them find the right job in the right setting that will give them the best chance of long-term success. Let me illustrate what the right job in the right setting means. You see they’ve likely got enough skill to scan a list of jobs and pick out one that is a match for their previous experience. In fact, many well-meaning staff at employment agencies can do this with their own expertise. However, making a résumé to match that job isn’t enough. Even if they get an interview and get hired, it’s not likely they’ll keep that job unless the fit is a good one for both them and the employer.
To truly help someone find and land a job they’ll thrive in and maintain over the long haul, you have to invest in the person enough to find out where things have broken down in the past. Someone who has experience in the Hospitality sector but had to quit because of an overly demanding boss who made inappropriate advances shouldn’t be applying to a job perhaps where they’ll be working late hours alone with a boss in a similar environment. While they may have the qualifications, they are unintentionally being set up to repeat a negative experience. Once is bad enough; two times might seriously undermine their confidence and have them question what they are doing to bring this on themselves when they aren’t to blame whatsoever.
Without asking questions to get at outside circumstances, you might also misinterpret behaviours you see as a lack of commitment too. Finding the perfect job 35 kilometres away from where someone lives might be reasonable to you, especially if they drive. However without learning they have a child with behaviour or physical challenges whom they need to be near to if needed, you might think they don’t really want to work when they aren’t enthusiastic about applying for it.
So we need to learn what’s going on beyond the job search. This holistic approach considers all kinds of factors beyond skills, education and past work history. It’s only when trust is established that the person you’re helping will share beyond surface issues. What else impacts a job search? How much time do you have? There’s their faith, family and social supports, income, housing, addictions, education, areas they’ve succeeded in the past, bad experiences, mode of transportation, childcare or caring for parents issues, mental and physical health, and the BIG one … etc. the etc., being all the other stuff that in their own situation is more prominent than all the other things you’d guess.
Finding out what motivates someone is critically important to finding out which job is right. So even when you know a person is definitely looking for a job as an Accountant, not just any Accountant job will do. Big firm, small firm, supportive environment or working largely in isolation? On a public transit route or do they drive? If you discovered their licence was suspended, maybe getting income from a shorter-term job outside of Accounting would be better to get the licence back faster and THEN apply for the Accounting jobs? Who knew!
It may initially move slower as you help this person with their job search. In the end though, you make greater progress, they feel valued, they come to understand trust you’ve got their best interests in mind throughout. They may tell you they didn’t like the lack of progress at first, but in the end, you’ll find more people keep the jobs they land.