Are you an Employment or Job Coach? At some point you’ve likely said to those you’re supporting, “You never get a second chance to make a first impression.” If you’re in the regular practice of saying this to those you help, please stop. You’re unknowingly doing more harm than good; much more harm. I grant your intentions are nothing but well-intended, but your words have the potential to have dire consequences; you’re setting those you work with up to fail.
I used to buy in to the extreme importance of making an excellent first impression myself, whether it was at a job interview or starting a new job with a lot of people to meet and get to know. Like you, my intentions were always good. So I’d pass along the typical advice for making a good impression. Have a firm but not overpowering handshake, make direct eye contact, smile, be aware of your body language, etc. Like I’ve said, all well-intended and pretty standard advice.
Those I work with confess to being nervous when I’m coaching them for some upcoming meeting. Typically it’s a job interview or meeting someone who they believe might be in a position to advance their employment possibilities. They may be quite comfortable and self-assured in many situations, but as the butterflies in their stomachs begin to take flight seconds before and into a first meeting, so too in many cases does their growing anxiety. And in 2019, a LOT of people have anxiety, so it’s incumbent on us to respond to this.
All it takes is a slight stumble in that first meeting; a pregnant pause in replying to a question they’ve been asked, sweating excessively, arriving 2 minutes later than planned for, incorrectly pronouncing the name of the interviewer and feeling an overcoming urge to apologize; it’s then that it hits them. They suddenly remember the wise advice you gave them as you sent them off brimming with confidence; “you never get a second chance to make a first impression.” So what are they now thinking? “Ah great! What’s the point of even continuing then? I’ve already blown it! I might as well just apologize for wasting their time and try better somewhere else.”
The thing is, you aren’t there to help ground them, tell them they can re-group and still save the interview. If you were a fly on the wall and you had the power to freeze time, you could stop the moment you picked up on their facial expression that they are in distress and you could coach them through this momentary attack of low self-confidence, then unfreeze time and they’d perform better. But you lack these special powers and you’re not there. You can’t see what those you help actually look like, you can’t observe first-hand their performance, and so all you have to go on when you assess how things went and how to improve is their own recollection of events. And, surprisingly, this person you’re helping who was actually there, may be not all that aware of how things went wrong and how they looked, because their mind was on performing well.
Take heart though. I’m offering up something I feel is a better message to send that they may find far more helpful. It’s the last impression rather than the first, that is the most significant. The way I see and understand things now is that the first impression covers the first 30 seconds or so of an encounter. A face-to-face meeting or interview may go anywhere from 20 minutes to an hour, and so there’s all that time beyond the first 30 seconds to either confirm or change that first impression.
Now I’m not suggesting we dismiss the value of first impressions. No, I still extol the importance of making as good a first impression as possible. However, it’s the last impression people remember more. You know the saying, “What have you done for me lately”? It means that although you may have performed well in the past (possibly an early or first impression), it’s recent performance that matters more at this moment, (the lasting impression).
This advice gives a person reason to hope when things don’t get off to a perfect start. There’s lots of time to ‘save’ a first meeting. In fact, actually saying, “Gee I’m sorry, let me start again” may be the reboot someone needs to launch an answer with confidence instead of bumbling along and fretting over a miscue. If the whole point of a job interview is to market oneself to the needs of an employer, you unknowingly put a massive amount of pressure on those you support when you send the message that those first 30 seconds will make or break the opportunity.
So instead of rehearsing some elevator pitch to the extreme, what will they say to leave a lasting, positive impression? Based on what they heard as they listened, what opportunity can they pick up on and what will they say that shows enthusiasm for wanting to be a part of the solution?
First impressions are important but the last impression is more important as the final impression is entire summation of the time together. If it started well, excellent; keep it going. However if it started awkwardly, relax, breathe deeply and concentrate on the remaining time together rather than worrying about how things started, which is beyond your control.