One Week Back At Work

Like so many others, 2021 began with me working from home. I relished the experience and would jump at the opportunity to do it again – not that I want a 3rd wave pandemic to be the cause – but I thrived in that environment. Not only was I able to connect with and guide those I worked in partnership on their career journey’s, I voluntarily gave my employer more hours of service than I was compensated for. Good for the employer, good for people working with me, good for everyone all around.

However, as was always to be the case, the inevitable return to the office came about and for me it was Monday of this week. So, having been back for a week now, I feel the time is right to share a little of the experience being back, hoping that a recounting and sharing might be helpful for readers who have a looming return to their workplace.

I must say, an odd feeling came over me once a specific date was announced as a return to the office. I mean, working with and on behalf of people my entire life,  service to others is what I’m all about. Yet, there I was, not entirely comfortable with the idea of meeting and interacting in person with people I’d come to know as co-workers and the general public. That alien feeling was present, though not to a degree that it had me contemplating any kind of fight to remain working at home. Seeing the bigger picture, a return to in-person service was always the plan, and I knew it was the intent of my employer to return to this as a normal way of practice.

My thoughts ranged from how to handle initial encounters with colleagues. Hands would I hoped, not be extended to shake, and hugs I trusted, would be completely discouraged. Not that I’m against either practice in, ‘normal’ times, but we are after all, still not completely out of the woods and back to everything as it once was. I started thinking of my physical workspace, being as it is located in a common room with no walls except the one behind me, and open to people on three sides, used by the public and colleagues alike.

My concerns were and remain legitimate and real. Being 62 and a type 2 diabetic, I have additional cause to keep myself protected as much as possible, not only safeguarding myself but also for family, friends etc. I wondered about and hoped that colleagues were taking necessary precautions and being as vigilant as I was to protect not only themselves, but me in the process.

So there I was on Monday, back in the office along with the entire organization, standing in our Resource Centre, welcomed back by our Executive Director. It’s got to be satisfying at that level to see all your staff back in one place, healthy and safe, and taking the next step to normal business operations. The public still can’t walk in for service – not yet – but they will in time and this staged re-opening allows everyone to ease into the environment and familiarize themselves with not only known colleagues, but also the half dozen or so hired during the closure of the office whom we’ve only met online.

Now 5 days in, I’m happy to report that colleagues are still taking the proper precautions; physically distancing themselves, using hand sanitizer frequently, wearing masks properly and having their temperatures taken upon arriving at work.  People knocking on our doors are being either politely informed we aren’t open to the public, or if they do have a scheduled appointment, they are duly screened at the door.

All of the above has me feeling safe and secure, and that translates to allowing me to focus on the work I’m here to do. Much better than feeling anxious, cautious, and only focusing 60% or so on work while looking furtively around, suspicious of everyone and feeling a need to look out for myself because no one else cares to. That would not be a positive experience.

Now to you.

I’ve no idea how you feel about an impending return to your workplace; be it office, warehouse, store etc. My hope for you is that you come to have the same level of high confidence in the leadership there as I have where I work. It’s everyone’s responsibility to ensure that we’re all safe. Sure employers have a larger responsibility, but as my Executive Director said to us all on Monday, “if you see someone not wearing their mask properly, just say, “mask up please”.

Health and Safety Committees abound in many organizations, and in addition to checking on hazards in the workplace, one of their roles is also going to be checking in and responding to concerns staff may have directly related to protocols around Covid-19 pandemic safeguards. If we all take safeguards seriously and do our part as directed by our Health Units, we maximize our chances of working safely and preventing illnesses, or a return to some further closures in another wave.

May we all feel safe, protected and come to feel comfortable in our return to workplaces be they new to us or old familiar haunts.

When The Going Gets Tough

You’ve likely heard that familiar phrase, “When the going gets tough, the tough get going.” It is a compliment to those who bear down and work hard when the conditions are equally hard. With hard work, what’s viewed as tough is overcome.

There’san addition to that phrase you might be less familiar with. “When the going gets tough, the tough get going. The smart left a long time ago.” This is a nod for those who saw the tough times ahead and actively took steps to avoid the tough going to come.

I suppose it’s an accurate assessment to say that not only do we see ourselves as generally favouring one or the other, but we’re likely to do either one depending on the situation. We definitely might roll up our sleeves and tackle tough situations; why we might even draw inspiration from the challenge of whatever threatens our productivity or success! At the same time, we might also see something upleasant and tough ahead and determine that we’re in posiiton to avoid it altogether and the effort isn’t worth it. For example, I’ve known people who have been close enough to retirement that they decide to leave early rather than learn what they see as a complicated and new piece of technology.

It’s not that one saying is right and one is categorically wrong. It’s more that we as individuals size up the challenge ahead of us and make a decision to get going or we don’t. Yes, in some situations we’re smart to protect our physical or mental health by removing ourselves from the situation if we perceive it as dangerous or not in our best interests. Take when forest fires or floods are approaching a community and while the smart leave when instructed, dig in until the water or fire is upon them and only then do they get going, often needing rescuing.

The issue that causes divisions amongst us can come about when others we work with and/or care for greatly, don’t have the same views as we do. While we’ve taken a position that we’re comfortable with, so have they, and it can strain a relationship if the decisions aren’t united. In the case of a coworker retiring, while we might want them to stick around and face the tough sledding together, it’s likely that we understand and even appreciate their decision as wise and in their own best interests. We may be happy for them.

However, when the situation is closer to home, we might feel and react very differently. Suppose for example we see our son or daughter considering dropping a course they find extremely tough, or worse yet, dropping school altogether because in their view, it’s just too tough and not worth the grief. It’s probable that now that this involves our own children, we are less likely to appreciate their decision and be happy for them. Perhaps we’d try to convince them to struggle on, get a tutor, and/or talk to school officials because the reward of overcoming the challenge far outweighs the consequence of dropping out. And what we might also worry over is that this could set a future pattern of avoiding tough times more and more and failing to learn from working through them, gaining that feeling of accomplishment and self-satisfaction.

At work, we might extend an offer of help to a coworker in tough. Be they a teammate or someone on another team, we want this person we work with daily to be in a positive frame of mind, be able to do their work with confidence and gain the skills required to continue to perform the work they’ve done previously. The thing is however, this is a person who we feel is entirely entitled to make their own call; to do what’s right for them. We might choose differently were we in their situation, but we respect their decision.

When it’s us that makes a decision to avoid something tough, we generally hope it’s the kind of situation that won’t come back to haunt us. Putting something off we find hard doesn’t typically make this tough thing go away. It can sometimes just leave us with less time and fewer resources to tackle it. When we eventually face it head on, such as cramming for an exam the night before, we might thrive on the increased pressure and higher demands, or we might falter badly and resort to asking other people to throw us a lifeline.

Facing up to tough situations immediately isn’t always the best strategy either. No, sometimes it’s best to let others with more time, expertise, experience and ingenuity lead first and work out some of the difficulties, then when things are clearer for us, return to walk us through. This can lead to higher success with less worry, anxiety and lower failure rates.

The point is to accurately determine when facing something tough is a good idea and when removing ourselves from a looming bad situation is the right thing to do. It’s all about using good judgement, knowing when and where to find support when the going gets tough, and respecting the choices others make, especially when they differ from what we believe we’d do in their situation.

 

Job Searching? Factor In The Commute

One of the key things to consider when you’re on the hunt for your next position is the distance, time, method and cost of both getting to work and home again. Why more people don’t think about this I don’t know, but getting to and from work is a given as long as you’re employed, so it should be a key consideration. And yet, every so often, I encounter people who interview for a job, receive a an offer of employment and only then turn it down because, “it’s too far”.

The first thing you’re wise to do is remind yourself of your transportation options. If you’re in a metropolitan or urban area, you probably have an option of taking public transit. This can mean subways, buses or trains. If on the other hand you live in a rural area or a small community, none of these may be an option for you. And of course, if you live in an area where there is public transit but you’ve broadened your search to other municipalities or towns, the transportation link you rely on now might not range to another community, leaving you to either pay two separate fares or have to make alternative arrangements. There are taxis to consider as well, but the cost of hiring one on a regular basis isn’t a viable option for most.

Should you own a vehicle, you’re not bound by schedules and routes public transit limits you to, nor does rural or city living limit your ability to get around, but now you have to factor into your decision the cost and availability of parking, gas and ongoing maintenance.

For those who don’t drive, don’t own a vehicle and/or for whom there is no public transit option, your geographical area in which you can work might shrink considerably. You could be limited to walking distance or find yourself reliant on others to drive you to and from work. While the generosity of others might be something to get you going, you may find yourself wanting to eventually change your situation so you become self-reliant, such as obtaining your licence and buying a car.

Let’s assume for a moment that you have a licence and a vehicle. Given you have the means to get wherever you need to be, ask yourself if you’re in favour of a long or short commute. A short commute definitely saves money on gas, reduces your maintenance costs, and the less you travel, the less likely you run the risk of having an accident, encountering delays and you can leave for work later and get home quicker too. However, some people like longer commutes. Driving for an hour for example to get to work gives a person time to catch up on news, listen to music or a podcast, or just unwind a little before walking in the door at work or home.

Time however isn’t the only factor when you map out a potential route to work and back. Considering the nature of that drive is important to your mental health and well-being. There’s a huge difference between 45 minutes spent in bumper-to-bumper traffic on snarled streets with stoplights every block, versus a 45 minute commute on paved country roads where traffic moves at the posted limits all the way. While two people might have an identical commute in terms of distance or time, they may have a completely different experience. The inner city driver may have to be constantly looking in every direction for aggressive drivers, changing lanes to make progress and watch for inattentive pedestrians, while the country driver watches for the progress being made on some farm building they pass or hopes to spot the odd deer or fox.

Costs of commuting is also a factor to consider. If you can ride your bike, walk or jog to work, you’ll appreciate the cost savings of working locally. For slightly longer commutes than you’d like to walk, you might consider an electric bike or scooter which still gives you independence but of course you need to determine what you’ll do during inclement weather or wintery conditions.

If you’re really fortunate, you might find that the boss is willing to swing by and pick you up along with a few other employees at some central location and drive you to rotating job sites. This happens sometimes with construction or road crews. This is very much like a carpool, and carpools are an option for many. While you spend less to get to and from work, you’re no longer in charge of whether you travel in silence (unlikely) or constant conversation (probably). If you like your solitude, this won’t be a happy time for you twice a day.

Of course, if the next job you go after is your dream job, you might consider relocating altogether so you cut the commute down. This is a viable option if the pay is good and the length of employment is long enough to make the move sensible.

Having had one-way commutes of 2 hours for 6 years, 1 hour for 18 years and now having a 4 minute commute, I’ve had both extremes. I like both for different reasons and would never rule a job out simply based on the commute. But that’s me.

What’s your own view?

Career Or Job?

Are you on the hunt for a career or a job? There’s a couple of assumptions here; a) there’s a difference and b) you know the difference.

A career involves employment in a specific field over a period of time, during which you apply the education you’ve achieved. A job on the other hand, is typically shorter-term in nature, undertaken with a goal of gaining experience or money. A job does not always make use of one’s education.

Hang on. Do you buy those two distinctions? Is it as simple as I’ve set it out? If someone walked into a store and applied for a Cashier position, we might say they have a job as a Cashier. It’s not likely we’d agree the person is a career Cashier. However, what if we were to check in with them 9 years later and they are still in the same role? Would we then say the person is working in Retail as a Cashier and has a career? So then does the length of time a person works in a job transform the job into a career?

I don’t know that it really much matters to be honest. Oh I suppose when you’re out at some swanky affair and people invariably ask what you do, it might have social advantages to have a career over a job; well to some at any rate. But both careers and jobs have similarities. Both provide income, both can be rewarding to the people in them, and both can lead to promotions and be of varying length. There is no guarantee that a career will last longer than a job.

That last comment about the length of time one invests in a role might have some in disagreement. Suppose you graduate from University with a degree and take a position with an organization. You were specifically hired in part due to your academic qualifications. I think it fair to say most folks would feel you’ve just launched your career. Said this way, you are at the beginning of your full-time work life and yet, many would also say you’ve landed a full-time job. Perhaps then they are interchangable.

But hold on. Suppose you quit high school in order to take a position with the local lumberyard doing yard clean up and helping customers load their purchases. Again, most folks will say you’ve got yourself a job, but how many would say you’ve just launched your career? Fewer I imagine than the example in the previous paragraph. And yet, if you advanced through the business from yard clean up to Foreman, then moved inside to Sales Representative working with Contractors based on your accumulated experience, then were promoted to head up the Construction and Renovation Sales division, would we then say you’ve carved out a career for yourself? Would people say your’e a career lumber guy or woman?

I’ll tell you this; there are a lot of people holding out for some career to provide them with direction when what they really need is a job. Likewise, there are people searching right now for jobs who would be well-advised to pour their energy into pursuing their careers.

You might think at this point I’m only messing with words and confusing you for the sake of my own amusement. In truth however, there are people – many people – who fret and worry feeling immense pressure to pick a career. Likewise there are people who feel incredible pressue to get a job.

What really distinguishes the two to my way of thinking is how a person perceives them based on their own value system. Let’s make that personal. If YOU hold a career as being more prestigeous and look at jobs as holding less worth, then YOU set yourself up to feel inadequate and underachieving unless YOU are in a career. Then throw in the happiness factor, the I-need-a-career-that-fulfills-me factor and you’ve set yourself up for a high-stress period while you search for a career that will fulfill you and bring you happiness.

But there’s work to be done out there people and the truth is we need people in jobs and careers in order to get it done. Working in the trades as a Plumber, Electrician, HVAC Technician, Carpenter etc. takes job-specific skills and some aquired knowledge to become an expert. Try telling the Electrician she or he holds a job but not a career and I think they’ll beg to differ. Again, it’s about perception.

You likely hold up certain professions as loftier and holding greater value over others. How do you view a Lawyer vs. a Roofer, a Mechanic vs. a Receptionsit, a Truck Driver vs. an Architect? I’ll tell you this; your view may change depending on your need for that individual. When your shingles blow off your roof, you want a career professional up there fixing it, not someone who ‘just’ holds a job.

Think about your own perception of jobs vs. careers and think also about how your values are passed on to those you influence most; your children. While it’s natural to have your own value system, it’s incumbant upon us all to equally respect the values of others, especially if they differ from our own. If we do this, a lot of people would feel less pressure to pick a career, less stigma when considering a job.

When Change Is Here

Throughout your professional and personal life, you’ll often experience change. Whether or not you adapt, and the rate of speed at which you do, goes a long way to determining your successful transition from what was to what is.

Just like any other skill, the ability to deal with change is something some of us are better prepared and able to deal with than others. While one person might embrace change immediately, another might take longer, needing time to process new information; work through in their mind what they are being asked to do, consider the ramifications and eventually get on board. Still others will hold on with everything they’ve got to what they’ve known out of their personal need for security and familiarity; especially if they’ve liked doing things a certain way.

Not all people who resist change are similar, although to casual observer they may appear to be so. While there may indeed be people so resistent they actively go out of their way to thrawt change, others just need time to process new information. This is particularly the case if the size and rate of change is large and quick.

Back in 2019, a lot of businesses and employees worked in ways which were very familiar to them. 2019 looked a lot like 2018, 2017 etc. But then, a world-wide pandemic arrived and for many individuals and businesses, the unexpected pandemicvirus forced people to change and adapt or risk business and job loss. Transforming how business would be done meant many people had to suddenly learn new skills, merge home and work environments, affecting their personal and professional lives.

One key determinent to how quickly we commit to change is whether it’s us that’s envisioned the change or we are having to react and adapt to change envisioned by others. When we initiate change, we are involved with the entire process; having a spark of an idea, mulling it over, considering pros and cons, weighing ramifications of when to change and the rate at which we do so and then finally introducing change when we feel confident and committed to it. When someone else brings about change, it depends at what point we are introduced to the process and its impact on us personally when it comes to how quickly we’re able to move from what was to some new way of working.

When change is large, such as working remotely from home rather than going to a workplace, one thing which makes this easier is a pack mentality. Everyone is in the same situation during the pandemic and this common, external threat unifies staff and gets people supporting each other; everyone starting from a common point of having to learn new skills.

When major change is initiated by some in the organization and there isn’t a shared belief that change is required, resistance can be predicted and expected. Consider a new delivery model of the services you provide, a new set of policies and procedures, a realignment of departments and personnel. When these kinds of changes are brought about, you may be asked to trust senior management is making changes for the betterment of the company and is making decisions based on information they have, which you at your level do not.

While you will be expected to get onboard with implemented changes, I submit that ‘getting onboard’ isn’t enough. In navigating an organization through some new uncharted waters, some onboard might choose not to paddle – at least not while being observed; the result being they don’t help move the rest forward. While they don’t actively impede progress, forward movement isn’t as unified and quick as it would be if they pulled in the same direction. Everyone moves faster when given the tools required and uses their oar to pull. Things progress best not only when everyone works together, but also matches the effort of those who move with enthusiasm and energy.

Good advice if you generally don’t do well with change is to give yourself time to receive and process information before digging in and coming across as opposed. Sometimes 24 hours and a good sleep is all that’s needed to process information and see things differently. It’s also helpful in some circumstances to ask questions that help you better understand the reasons behind change. What is it these changes are a reaction to? How will they better posiiton your company, department or you personally to better deliver your products and services? What’s at risk if you keep the status quo?

Of course there are times when you’ll be expected to embrace change without access to all this information because the distance between your posiiton and the people envisioning change is great.

If change is severe, you might find it healthier to look for work elsewhere or retire. You might also find that seeking out a Counsellor to talk through your fears, concerns and anxiety helpful too. Not everyone deals well with change but change happens nonetheless.

I personally have improved my adaptability to change and it’s now a strength. For me, the faster I change my mindset, (which I control), the better I am to embrace change itself, over which I often have little control.

Resistence to change is often how it might look to others when actually you just need time to learn new methods.

Deliver On The Expectations You Set

One of the biggest goals for any business is delivering on the promise of getting their goods and services to their consumers which fulfill their expectations.

One of the biggest frustrations for any customer is when a business fails to deliver on getting their goods and services to the consumer which fails to align with the customers expectations.

Businesses are famous for establishing expectations of quality, service and delivery. Those of you old enough to remember the Timothy Eaton company may recall their motto, “Goods satisfactory or money refunded.” The Ford Motor company promoted, “Quality is job one.”  Goodyear says, “The best tires in the world have Goodyear written all over them.”

The thing about a motto or slogan is that customers who buy into it (literally and figuratively), will hold you to account at some point and expect you to live up to it. So here’s a question…how well do the employees on the front-lines who deal with customers know the slogan they’re asked to uphold? Some pizza companies promise 30 minutes or it’s free and when it takes 31 minutes or more, you not only expect it free, you expect the delivery driver to smile as he hands it over with a, “no charge”. What you don’t expect is having to argue about it while it cools down in their one hand while they phone the store with the other to ask for clarification.

What about where you work? Does your organization have a motto, slogan or widely-known policy? If you’re not sure or you’ve forgotten what it is, you would be wise to ask about it now rather than waiting until you’re in an awkward situation of being called on it by one of your customers.

And what of you as an individual? Do you come with a promise of performance? What claims did you make during your interview which played a big part in the hiring decision to bring you on board? Are you living up to whatever you promised? Maybe it was a certain, measurable level of service; being able to process a given number of phone calls in a day or claims of physical strength. Perhaps you laid title to a keyboarding speed, knowledge of a software application, the ability to lead effectively or being available to work all shifts as scheduled with a positive outlook. How are you doing in living up to your performance promise?

Suddenly you might be just a little less comfortable. Yes, it’s easier being on the other side when we’re holding other people or organizations accountable. The Pizza is one minute overdue and late is late after all. Is that one minute worth a free pizza, the gas money, the driver’s time and the possibility of a tip? Some will say yes and others will still gladly pay for what they receive a minute later than promised.

But when it’s us – myself included here – it can be a little less comfortable as I say. Some people will make all kinds of claims in an interview just to get hired. I recall one person telling me years ago that they told an employer they knew the software the company used at an expert level. If they got the job, only then would they figure it out by asking their co-workers to show them when the boss wasn’t around. There’s several presumptions here; no testing at the interview stage, employers who are easily duped and co-workers who will have more allegiance to a brand new co-worker rather than the employer who provides their pay. I don’t like those odds.

The truth is that many people forget the claims and promises they make. Have you ever had an experience as a customer where you feel a company representative is selling you a line; saying anything just to keep you from demanding your money back? You know, they promise to fix your problem in short order but then you don’t hear back from them until you rev yourself up for round two of a bout? Some companies actually predict and allow for a certain percentage of their customers who will not complain and simply go away. If you get a wrong order at a drive-thru and only discover it once you’re home, would you actually get back in the car, drive back and complain? Exactly.

As an individual, you can improve your reputation and your credibility if you live up to the promises you made and continue to make; deliver on what you say you’ll do to ensure complete customer satisfaction. Even amongst co-workers, if you say you’ll get some information right over to a colleague, live up to that expectation you just made. You may hope they’ll forget it, but it’s more likely they are now counting on you and the clock is ticking.

One thing likely common to us all is the expectation we’ll be at work and ready to go every day by a certain time. If you’re punctual, you’re living up to the expectation of the company and one you accepted upon hire. If you’re consistently late, you’re not delivering on the expectation of punctuality and reliability.

As an experiment, listen for and think about the expectations you set for yourself when you interact with others today. Only promise what you will deliver.

Can’t Find The Right Employees?

No one cares more about business success than those who own them. Whether it’s got your actual name attached to it or not, when you’re the one that’s building it up and working hard to deliver products and/or services, you’ve got more at stake than anyone else connected to it. And well you should.

Successful business owners will tell you that they pour more hours into their business than most people realize. Even when they aren’t at work, their thoughts turn to calls they have to make, purchases to be made, people they employ, bills to pay and many other things that go into being a business owner. It’s a 24/7 enterprise when your livelihood is invested in business ownership.

With the above in mind, it makes sense that you’re understandably concerned about hiring the right people to contribute to your business. And while the definition of what is, ‘right’ will vary from one to the next, there are some general characteristics you’re likely to want in the applicants that knock on your door asking to join your workforce. Likely you want people who are dependable, respectful of what you’re working toward and who will act as good ambassadors of your business when they interact with others.

The challenge is how to attract the best of the best and bring them onboard. For some business owners the standard practice is to put an ad on a job board and wait for the resumes to start rolling in. While this might generate applicants, an employer may find they aren’t attracting the right people, and those they hire don’t work out. It’s easy to see that there’s an issue with hiring, but the difficulty may lie in correctly identifying the problem with their hiring processes.

Let’s start with small business owners; maybe you’re one of them. You created this business presumably because you enjoy the work of producing the products you sell or the services you deliver. You’re pretty good at doing the work. As you get better known and word of mouth spreads, you realize you could use a hand. You’re not looking to hire just anyone, but rather someone you can work with who understands and respects what it is you’re in the process of building at this vulnerable point as you establish and grow your business.

Expansion is great, but hold on. You’re expertise is in whatever it is you do. You’re not trained to attract and select talent. It’s not a failing of yours, it’s just not where you’ve spent time developing your skillset. Face it, doing your thing is your thing; employee onboarding, training and employee retention isn’t your area of expertise. So you have a choice in doing it yourself or enlisting the services of a professional organization to help you with your staffing needs.

Many employers do in fact, do things themselves. After all, it’s the entrepreneurial spirit that inspired you to start your business in the first place. As you succeeded in launching it, you figure you have the skills to hire too. It makes sense and I get where you’d feel this way. But consider that the hiring process is going to require your attention and take you away from doing the work you enjoy and are good at.

To attract workers, you just need to put an ad up. To attract the right workers, you need to first identify the personal qualities, education, certifications, experience level, personal presentation, job-specific and transferable skills, availability, and personal suitability you’re looking for. You have to not just know your business, but rather, know the right things to advertise for to attract the right talent and then know the right questions to ask to get the information from the people you select to interview in order to make the right decisions. And even when it comes down to two people, you may not have the skill to select the right candidate. This is no reflection on your ability to successfully operate your business, but rather an acknowledgement that no one is the expert in all areas. Employee onboarding, training and employee retention might not play to your strengths.

Okay, so to the alternative. Working with an organization to attract your talent might be a good idea. But make no mistake. If all you do is have them post your ad, you’re likely to find you have the same issues. It’s important to take some time and communicate with an employment organization just what your business is. Share some of your achievements, what it is you do and what you produce. Tell them what you’re looking for of course, but draw on the professional you work with to help you articulate and label what you’re after.

If you want a person who works well with others, you want someone who collaborates, respects the talents of their coworkers and communicates clearly so wasted time is minimized and production increases which impacts on profitability. You see? Maybe this is what you meant, but your job ad just said, “Teamwork”.

If you haven’t done so, consider working with an employment organization and in true partnership. This business is your baby and you want to grow it with people who ‘get it’. Partnering with professionals brings two experts together – you and them to source and select your new hires.

Are Your Innovative Ideas Unappreciated?

Ah, so you’re the creative one. Someone with innovative ideas that you offer up to management in your organization with the goal of making the workplace a better place to be and transforming the experience of your customers and clients. You’re the person who continually looks for best practices elsewhere and to be completely honest, you have your own share of workable ideas that you put forth. You’ve got a reputation as an ideas person as a result because you just can’t shut off the innovative gene that seems to be at your core.

And yet, despite your best efforts, your ideas for innovation and improvement end up being nothing but that – ideas. It seems that the status quo is easiest for management to maintain; that change comes only when external pressures forces your organization to morph. Even then, change only occurs to the smallest degree possible in order to survive rather than thrive.

Despite your best efforts to make the case for embracing innovation and change, doing things the way they’ve always been done seems to be the motto where you work. After all, it’s how they got where they are today. “At ________ we do what we’ve always done, because we’re complacent and comfortable.”

So guess what? When you’ve done your best to bring others on board with innovation and creativity to no avail, the best thing you can do for yourself sometimes is move on. Walk away. Leave. Quit. Get out while the getting is good.

It doesn’t matter whether we’re in the middle of a pandemic or not, nor your age, nor your current seniority, pension contributions or current debt load. While all these things are important and not to be taken lightly, none of them are as important as your personal state of mind and good mental health. No, not one of them.

Ideas people are constantly looking at things with improvement in mind. It’s in their nature to see things and instinctively wonder how they might be better experienced, displayed, communicated, interacted with and as a consequence, improve the organization one improvement at a time. When a creative person is continually shut down and their ideas taken but rejected or worse yet, not even looked at, the message is all too clear; your desire for innovation just isn’t being acknowledged nor appreciated. The ‘fit’ just isn’t there.

So a few things happen as a result of having one’s ideas consistently shut down. A person can walk away and go somewhere else where their ideas and creativity are welcomed and appreciated. A person can continue to push as they’ve been doing and keep hoping for a different result. Or – and this is the worst – they can shut down their own ideas, smothering them before the spark inside them bursts into a flame of an idea and in so doing, deny what is in their nature to do.

Breaking free is often the best alternative. Now sometimes the answer is transferring from one department or division to another where you hope to land with a supervisor who embraces change. If your organization is large enough, that might be possible. However, it’s likely that at some point, your ideas will flow to the same source as in your former position and the further away someone sits from what you’re attempting to improve, the less inclined they will feel the motivation for change.

Leaving your job can be an incredibly powerful release of pressure and the freedom that comes with moving may stimulate your creativity and give you optimism and hope for growing your innovative ideas. It may be just what you need.

Start looking to your network and asking your contacts about what it’s like to work where they do. Forget the typical, “Are you hiring?” question for now. Get to the culture, appetite for innovation and creativity issues. From your contacts, connect again with those people who, like you, are ideas people and change advocates. You can bet that these people are the ones to tap into for help and will best understand your situation. Listen to their stories where they faced what you’re facing now and how they managed the personal change of putting themselves in positions where their own creativity and innovation is welcomed and embraced. Then ask about opportunities and leverage your network.

The alternative in denying a big part of who you are at your core is to slowly die inside. Too big a stretch? Not at all. If you don’t nurture something that is at your core, it doesn’t get used and it slowly dies inside you. When that part of you dies, you can’t help but feel sad, perhaps become bitter. Your frustration with doing things as they’ve always been done increases, and you’ll loathe the day you hear yourself trying to save someone else with a bright idea the grief of your own experience as you shut them down. Yikes! At that point you realize you’ve been worn down and gave in to the dark side.

Put your fantastic gift of innovation and creativity to work and find a place to flourish. Celebrate embracing change by taking care of what matters most – YOU.

Communicating Effectively

It was back in 1980 on Erindale Campus of the University of Toronto that I was first told in a Sociology lecture that effective communication was sending a message from one person to another and having it received and understood in the way it was intended. If the person receiving the message interprets it in any way that differs from the intent of the sender, you have miscommunication.

With such a straightforward explanation of the communication process, why then is it so hard for people to communicate effectively? To answer this question, we have to look at some of the many things that accompany the message when it’s being transmitted to the person receiving the communication. Tone of voice, body language, physical proximity, the method of communication, past histories of the two individuals, context, and the list goes on. There’s a lot packed into how we communicate with others!

You might think that removing all the above would make communicating so much easier and increase clarity, but not so. How many times have you read an email for example and been unsure of the meaning behind the words you’ve just read?

In the workplace, communicating effectively is of great importance to employers. This is evidenced in the number of job postings which include, ‘strong written and verbal communication skills’ as part of the qualifications for the job. For whether it’s with customers, clients, co-workers, Managers or the general public, being able to communicate effectively is critical to increased productivity, company image and your own individual success.

How effectively you communicate begins the moment you come into contact with anyone who works in an organization you’re interested in joining. Whether it’s a phone call to gather information, a cover letter accompanying your resume, or the job interview itself, your communication skills are on display and you’ll be assessed at each one of these stages by company personnel as being a weak or strong fit based on how you send and receive information.

Everyone with something to communicate begins with an idea that they wish to share. People who communicate effectively then do many things simultaneously in just a few seconds. They think of their audience; the person or people who will receive the message. They consider their own relationship with these people and how best to pack the message so it not only gets delivered, but stands the best chance of being unpacked by those receiving the message in the way the sender intends. Should it be a text, an email, in person, over the phone, a group meeting, posted as an announcement on a bulletin board, etc.

But that’s just the method of communication. The words themselves have to be well thought out, to avoid any chance of being misunderstood. Even then, it’s not enough to guarantee success. The tone of voice we use is critical. For example if you shared some exciting news with a co-worker that you’ve just received a promotion, you might be confused if they say, “Gee that’s great”, while at the same time they yawn and roll their eyes. Even though they say the news is great, their tone and body language isn’t consistent with what you heard. In fact, you’re likely to believe the body language and tone over the actual words you hear and be left feeling disappointed they aren’t as excited as you.

Now imagine that same situation happening not just with a co-worker, but rather your boss. The boss tells you to have something done by 1:00 p.m. and you smile, wink an eye and say, “Yeah, I’ll get right on that!”, and chuckle. Your boss is probably left wondering if you are really going to get to it right away or you think they are kidding and have no intention of doing what they just asked. It’s likely they’ll say, “No, I’m serious; 1:00 p.m.” This second communication is also going to be delivered clearer, with little room for miscommunication. In fact, even if you got the message right the first time, your tone, facial expression and body language sent conflicting signals with the words you used. This inconsistency may actually be so confusing to an employer that it could limit your role in a company, causing you to be passed over for promotions because there’s a lack of faith in your communication skills.

Suppose you want to get to know the people you work with and figure having lunch with them one-on-one will give you both sufficient time to get to know one another. You say to someone, “I’d like to have lunch with you one day this week to get to know each other better.” They might be confused, especially if there is little history between you for them to understand the context for your request. Is this just lunch? Are you personally interested in them? Why them? So they might ask you for clarification by simply saying, “Why?” Although your motives are clear to you, what you have to understand is your motives aren’t clear yet to them.

Miscommunication can lead to awkwardness, jobs failing to get done, puzzlement, confusion and conflict just to name a few negative outcomes. Good advice is to consider your audience, how you’ll deliver your message, and checking for understanding once the message is received by asking for feedback.

 

 

 

Advice When Starting A New Job

I’d like you to think back to some point in your past when you heard the words, “Congratulations! I’d like to offer you the job.” Whether it was 2 month’s ago, 2 years ago, or over a decade or two ago, you’re probably able to recapture some of the feelings that came with those words. Relief, joy, pride, happiness etc. Likely a combination of many things all jumbled together. With the success you’ve just achieved, you emerged from a stressful job search, and the satisfaction you feel at the moment feels good.

It was important back then – as it always is – to celebrate your success and share the news with people who were most invested in your search, because like you, they felt stress and worry along with you to a lesser but equally real degree.

Know however, that the stress of the job search has been replaced with the stress of now living up to those expectations of your new employer. Your goal in the short-term is to successfully pass your probation period. Actually, while it’s important to pass probation which could mean month’s from now, you’ll have shorter goals, which if achieved, will go a long way to taking care of performing well enough to pass probation.

So let’s look at some of your short-term objectives. For starters, there’s your very first day, so don’t look past it. You’ll want to choose clothes that fit in with others who perform the same work as you will. Presume that your co-workers are all past probation and may have relaxed some of their clothing choices and behaviour, so don’t pick the most casual employee to model either after. For all you know, someone you take as a role model could be a poor choice. If you’re really unsure, you could ask your supervisor for guidance with respect to who provides a good example to follow.

Something as simple as what to do for lunches might stress you out. Eat out or pack it? If you can’t find out in advance, pack a lunch but be financially ready to accept an invitation to join a few people on your team and eat out on day 1 if the offer comes. Your goal is establishing connections and relationships with the people you’ll be working with closely here in your new role. When people are at lunch, they are likely relaxed, more at ease and friendlier too. Take care you mind your manners, pass on ordering alcohol (you have to return to work remember), and engage in conversation so you all get to know each other.

Remembering names is a challenge for a lot of people in the first few days on a new job. The more people you get introduced to, the harder it becomes. Everyone understands this, so don’t put undo pressure on yourself to memorize them all. Look out for nametags on uniforms, name plaques on desks or cubicles, or on  employee ID/swipe cards if they are easily spotted. You’ll eventually get there, just take it slowly and learn one at a time.

One of the best things you can do when you first start is learn what you’re expected to know and by when. In other words, how are you going to be evaluated when it comes to making a decision on whether you stick around? You’ll likely have some orientation to undergo too. During this time you might have manuals to read, agreements and contracts to sign, additional people to meet such as in Human Resources and Finances. There could be off-site training to undergo with other new hires, someone assigned for you to job shadow, or a person you’re told is your ‘go to’ person when you have questions. Employers may do any or all of these things in an effort to give you every chance at being successful.

Of course many times, you simply learn on the job and one person does all the above. This is true in small organizations, and your goal above all else at these times is to find positive chemistry with the one, two or three people you’ll be spending 7 to 12 hours a day with for the foreseeable future. When employers talk about finding a good fit, what they are referring to are your soft skills; your people skills. You may know their product inside and out at hiring, but if you don’t gel with the existing workforce, you could be viewed as disruptive to the harmony the company is looking for and find yourself again unemployed. “It’s just not a good fit; I’m sorry it didn’t work out”, is what you might hear.

In the simplest of terms, keep your professional guard up and don’t suddenly become so comfortable and self-assured in your new job that you leave early, show up late, take long breaks, or cause friction with your co-workers. Because it’s assumed you’re on your best behaviour, they’ll assume things will get worse not better.

The painful stress of a job search has been replaced with the good stress that comes with fitting in with a new employer and possibly in a new role. It’s a good stress of course, but stress nonetheless. It’s normal, so be prepared for it.

And if you did indeed recently begin a new job, a sincere congratulations!