In my role as an Employment Counsellor, I’ve looked over job postings for literally thousands of various careers and jobs over the years; thousands that is, with no exaggeration.
One thing that I’ve noticed when looking at the qualifications required to be successful in the majority of these postings is the need to bring problem solving skills. While some postings leave it at that, others give clues as to how they want them handled. With key words such as, ‘tactfully’, ‘quickly resolve’ and, ‘troubleshoot’ included in the job description, they provide us with key words to use when constructing the application resume and during interviews.
And so it is that I introduce those in my job search classes to three problems, which I share with you here today. My goal in doing so, is to observe how the participants address each one as they work in small groups. I pay close attention to not just the resolution, but listen carefully as they discuss and share with each other their own thoughts. It’s these thoughts and possible courses of action that help me best understand what a person is thinking and how that thinking stands up with the others, is dismissed or accepted, built on or ignored.
So, while I can’t do the same with you my reader, I present them nonetheless. You might find the problems here mundane, easily resolved or tricky. Let me tell you that each one here is a real life situation for someone I partnered with. For each, what would you do?
You wake up and realize you slept through the alarm. You’re 45 minutes later than usual, the car doesn’t have enough gas to get you to work and you’ve got $3.75 in change. The top you’ve put on has a mustard stain, the dog needs to be fed and just threw up on the kitchen floor. Oh and yes, that is a cold sore next to your lip. Welcome to day 3 on your new job.
It’s like the person next to you in your new job hates you and wants you to fail. They ignore you at best, give you incorrect information and tell you flat out that you aren’t wanted there. For this problem, consider not only what you would do, but what might be going on with that coworker which is causing the hostility.
After accepting a position and working for 4 days, you get a new job offer from one of the positions you previously interviewed for. This new offer is slightly more money, has no benefits, is 20 minutes further to commute to one way, and could provide more advancement. Your first 4 days have gone really well by the way. For this problem, what are the factors you weigh and if you decide to stay, what do you tell the employer with the new offer? If you decide to take the new offer, what do you say to the employer you’re working for now?
Okay, so how did you do?
If you rely on a device to wake you on time, always set a second one. In this situation, that will help going forward but not at the moment. You’re late. First thing is to know the policy and practice of your employer. In some, you have to speak in person with your boss or another supervisor. In others, an absent line will do. Immediately report in when you arrive, explain yourself, apologize and offer to make up the time. Change the top or add a light sweater/jacket. Get the dog out while doing the above and while some have cleaned up after the dog, others have said they’d let it sit there until they came home. No comment! As for getting to work, when you have no gas, bus fare one way might work if transit is available. Can you call on family, a friend, a neighbour? Can you take a cab, share a ride, carpool?
If things start off this badly, it’s more about them than anything you’ve said or done. “Can we talk?” might be a good approach and then gently tell the person how you feel and ask what’s going on as you want this to work. If you get a resolution, good. If not, and only now, escalate your concerns. In this case, what was really happening was the long-term employee had hoped a personal friend of hers would get the job and they didn’t. Talking it out was healthy, the person apologized for their behaviour and they actually became great co-workers.
There’s incomplete information in this problem. Are you getting benefits now? What are the two jobs and are either of them a dream job? How much money are we talking about? Still, you’ve got a decision. The key is to preserve the relationship with the employer you turn down. Don’t for example, just stop going into work and refuse to answer their phone calls. If you do leave, make it clear you stopped actively applying once accepting their offer, thank them for their confidence in hiring you and hope they understand. After only 4 days, you’re not indispensable. Going from the stress of no job to the stress of multiple offers happens when you apply with a strong resume/cover letter and improved interview skills.
While not major perhaps, resolving any problem prepares you for the big ones by honing your problem solving skills.