Self-Investment Comes At A Cost


When you’re completely invested in doing your best for the people you serve, you’re going to be tremendously effective. You’ll feel it each and every day too, because those who receive your help will know your assistance is coming from the heart. They’ll express their gratitude for your help, and you’ll begin to interact with each other in more meaningful ways.

But there’s a cost.

Pouring yourself into your work with such intensity means at the end of the day you’ll empty your tank. You’ll find yourself mentally exhausted because you were mentally engaged. Sometimes, you’ll be emotionally exhausted too, because working with people isn’t only a cerebral workout. Yes, when you’re dialed in, you’re emotionally, mentally and physically engaged. When you end each day asking yourself, “Is there anything else I could have done today to be of more help?”, you can’t help but get better at whatever it is you do.

Now if you look around you, you’ll see people who aren’t invested in the people they deal with. The signs are clearly evident. When the phone rings they hesitate before answering and decide whether they want to pick it up. 10 minutes before quitting time, they are packed up, coat on, computer shut down, and ready to head out the door. I’m betting you’re thinking of someone now who fits this description, because frankly, these types are everywhere, and they are often long-term employees too. Ironically, they aren’t in the same kind of danger as the best of the best, because they aren’t as emotionally and mentally engaged. Hence, they are protected from the emotional, physical and mental toll I’m talking about.

But there’s great news.

When you really get invested in doing your best for those you interact with and serve, something amazing happens to the size of your ‘tank’. The more you give, the bigger it gets! When you give of yourself, listening attentively to someone pour out their troubles, demonstrate compassion, empathy and provide supportive counsel, you not only benefit them, you benefit yourself. It’s like a hug quite frankly, you can’t give one without getting one.

So it follows then that the ones who are truly invested emotionally, physically and mentally in providing superior customer service are the ones that seemingly have this tremendous capacity which carries them well beyond what others see as their limits. If you’ve ever witnessed one of these people, you’ve likely thought, “Where does she get the energy?!”

The energy comes in the reciprocal emotional and mental investment the people being served return. They express their gratitude with sincerity and the small or great changes they make in their thoughts and actions provide evidence that they found your intervention meaningful and impactful. You’ve found a way to connect with them that others haven’t; you’ve touched them in ways that sent the message, “I genuinely care about you and the goals you’re working towards. I will help.”

And make no mistake it’s not, “I want to help”, it’s “I will help.” Oh it’s such a subtle change in words with a completely impactful and different message. Wanting to do something is not the same as doing something. Wanting to help isn’t the same as helping. And you know what? These people you serve and interact with are smart enough to hear the difference in your words from the words of others.

Now many who don’t do the work you do will often wonder if working with people all day long doesn’t actually bring you down. Hearing all these sad stories; all these problems they present with. It’s got to be troubling. Ah but you and I know differently. It’s precisely because people in dire circumstances turn to you first when they need an understanding and supportive ear that you are humbled by that trust. It is a privilege to do what you do and do it to the best of your ability.

This knowledge, this investment in the people we work with feeds our energy, allowing us to work with enthusiasm. And there are amazing people doing outstanding work everywhere. They’re in my workplace and in yours and right now you’re already calling people to mind who fit this description. There’s a cost of course, and it’s a fee the invested pay as they go about their day and are glad to have the opportunity.

There isn’t a job on the planet that doesn’t directly or indirectly impact on customers, clients, residents, end-users; call them what you will. When you ask someone who they work for, the best of the best never name an employer; that’s who they are employed by. The real invested ones work for those they serve. They recognize that their ‘customers’ are not just their end-users or consumers, but include their co-workers, their support staff, the people who benefit from the work that they do either lower or higher on the organizational chart.

The thing about the really good folks is that they do their work, they go about their day often in full knowledge that their peers don’t see all the extensive good work they do – and their okay with that. Their reward doesn’t come from formal recognition – although that’s always welcomed – the vitally important rewards come in small but sincere expressions of thanks and gratitude.

So carry on good people out there. You know who you are. And Dave, Mike, Vikki, Stephen, Dale, Gayle and Martin…well done.

Returning To School Too Expensive?


Okay so you’re out of work. You’ve tried looking for a job but you’re over qualified for some and don’t have the credentials for others. It’s so frustrating you’re strongly considering going back to school for 2-3 years and hoping the job market improves when you graduate. But the cost of school and increased debt is scary.

Does the above situation sound familiar? I’m actually not going to advocate one way or the other when it comes to returning to school, but I want to provide you with some food for thought so you can perhaps make a decision that’s right for you.

You know how people go into debt for things like houses and cars? Most of us eventually do these things, and while the debt we incur for a house is pretty high, we look at it like an investment over the long-term as well as a place to live. We hope when we buy that when the time comes to sell, we sell for more than we originally paid. The car on the other hand depreciates in value as soon as we drive it off the dealers lot, and if we sell it at all instead of driving it into the ground, we lose money in the end.

Both the house and the car however are things we have to continue to upgrade and put money into just to keep them running. With the car its oil changes, new tires, batteries etc., and the house means new windows, shingles, lighting, furniture etc. Don’t invest and the car breaks down and the house becomes worth less quickly.

Returning to school is also making an investment however, unlike the car or the house which are external things, the investment is in you. Eventually you’ll replace the car and the home with something else, but your education sticks with you for life. Based on this, returning to school to learn sounds like a great idea – and it is. Aside from better employment opportunities, you’re going to benefit as a person, thinking differently, broadening your perspective on issues, and gaining in knowledge.

As for employment opportunities, employers do value employees who are knowledgable, and if you’ve got recent education in the field you want to work in that’s a huge plus. In fact, going back to school as an adult learner with years of employment behind you and being in a graduating class of young people who went straight to College or University and have no job experience could work out good for you. You’ve just discovered your edge; your unique value. Not only will you have the same diploma or degree as the rest of the graduates, but you’ve got real world work experience to go with that education, and that increases your value to an employer.

But what of the debt you are so anxious about and don’t want to be burdened with? Okay look at it this way for a moment. Like I said earlier you are in debt because you invested in yourself. Every moment of every day you’re a better individual because of what you learned and the knowledge you acquired. That alone is worth the investment. Your overall earning potential is greater having graduated, meaning the jobs you can compete for are hopefully higher paying jobs; jobs that can help you pay back those loans faster.

The downside now. Many people fear that they will go to school for two or three years, and upon graduating, will only be able to get the same kind of job they could go out and get right now without that diploma or degree. So why end up with $15,000 or $20,000 in debt and then feel you’ve wasted those years when you could have been earning minimum wage in a job?

The people who feel this way have usually run into someone they know who graduated and can’t find employment, so they are waiting tables or something similar and are bitter because they have debt and for them things haven’t worked out. Even with people you know well in this situation, you don’t really know however how hard they are really job searching, how they are going about it, whether they are reaching out for professional help and even if they are, do they follow the advice given to them when it involves changing how they are going about their job search.

In other words, just because someone else went back to school and is currently unemployed or working in some field other than what they went back to school for, your personal experience doesn’t have to be the same.

What I do believe is that if you are only putting off school because of the money, give yourself a wake up call and run to school and register. If people waited to have children until they could afford it, the race would have died out years ago. If people waited until they had all the money needed to buy their homes, almost all of us would be homeless. Debt is a way of life in 2015, it’s really about how we handle the debt load and reduce it through the payments we make.

So, thinking about going back to school. Check out job prospects and how many grads work in the field once they’ve completed school. Then make your own choice and make it with no regrets. Life is all about chances!