One Week Back At Work

Like so many others, 2021 began with me working from home. I relished the experience and would jump at the opportunity to do it again – not that I want a 3rd wave pandemic to be the cause – but I thrived in that environment. Not only was I able to connect with and guide those I worked in partnership on their career journey’s, I voluntarily gave my employer more hours of service than I was compensated for. Good for the employer, good for people working with me, good for everyone all around.

However, as was always to be the case, the inevitable return to the office came about and for me it was Monday of this week. So, having been back for a week now, I feel the time is right to share a little of the experience being back, hoping that a recounting and sharing might be helpful for readers who have a looming return to their workplace.

I must say, an odd feeling came over me once a specific date was announced as a return to the office. I mean, working with and on behalf of people my entire life,  service to others is what I’m all about. Yet, there I was, not entirely comfortable with the idea of meeting and interacting in person with people I’d come to know as co-workers and the general public. That alien feeling was present, though not to a degree that it had me contemplating any kind of fight to remain working at home. Seeing the bigger picture, a return to in-person service was always the plan, and I knew it was the intent of my employer to return to this as a normal way of practice.

My thoughts ranged from how to handle initial encounters with colleagues. Hands would I hoped, not be extended to shake, and hugs I trusted, would be completely discouraged. Not that I’m against either practice in, ‘normal’ times, but we are after all, still not completely out of the woods and back to everything as it once was. I started thinking of my physical workspace, being as it is located in a common room with no walls except the one behind me, and open to people on three sides, used by the public and colleagues alike.

My concerns were and remain legitimate and real. Being 62 and a type 2 diabetic, I have additional cause to keep myself protected as much as possible, not only safeguarding myself but also for family, friends etc. I wondered about and hoped that colleagues were taking necessary precautions and being as vigilant as I was to protect not only themselves, but me in the process.

So there I was on Monday, back in the office along with the entire organization, standing in our Resource Centre, welcomed back by our Executive Director. It’s got to be satisfying at that level to see all your staff back in one place, healthy and safe, and taking the next step to normal business operations. The public still can’t walk in for service – not yet – but they will in time and this staged re-opening allows everyone to ease into the environment and familiarize themselves with not only known colleagues, but also the half dozen or so hired during the closure of the office whom we’ve only met online.

Now 5 days in, I’m happy to report that colleagues are still taking the proper precautions; physically distancing themselves, using hand sanitizer frequently, wearing masks properly and having their temperatures taken upon arriving at work.  People knocking on our doors are being either politely informed we aren’t open to the public, or if they do have a scheduled appointment, they are duly screened at the door.

All of the above has me feeling safe and secure, and that translates to allowing me to focus on the work I’m here to do. Much better than feeling anxious, cautious, and only focusing 60% or so on work while looking furtively around, suspicious of everyone and feeling a need to look out for myself because no one else cares to. That would not be a positive experience.

Now to you.

I’ve no idea how you feel about an impending return to your workplace; be it office, warehouse, store etc. My hope for you is that you come to have the same level of high confidence in the leadership there as I have where I work. It’s everyone’s responsibility to ensure that we’re all safe. Sure employers have a larger responsibility, but as my Executive Director said to us all on Monday, “if you see someone not wearing their mask properly, just say, “mask up please”.

Health and Safety Committees abound in many organizations, and in addition to checking on hazards in the workplace, one of their roles is also going to be checking in and responding to concerns staff may have directly related to protocols around Covid-19 pandemic safeguards. If we all take safeguards seriously and do our part as directed by our Health Units, we maximize our chances of working safely and preventing illnesses, or a return to some further closures in another wave.

May we all feel safe, protected and come to feel comfortable in our return to workplaces be they new to us or old familiar haunts.

Heading Back And Moving Forward

When the Covid-19 pandemic first starting gaining traction and gaining world-wide awareness, I recall resolving to abstain from blogging about it. First and foremost, I felt it was so prominent in the news, that this coupled with social media adding to the information already out there could potentially create fatigue in readers saturated with too much on the receiving end.

Now however, as many organizations recall or prepare to transition their staff back to workplaces, I feel the climate might be right for a read. While many have talked about a return to what once was deemed, ‘normal’, I personally rather feel that our, “getting back to work” might look very different. I’m just not sure in all cases if what becomes our new, ‘normal’ will be recognizable as what we’ve experienced and how we’ve gone about work in the past. 

It is clear that some businesses were forced to adapt how they moved their services and products into the hands of their customers. For many, this meant creating webpages, learning how to conduct transactions online, discovering anew how to market themselves and yes, go find their customers who in the past were the ones finding them. For many, I gather this was not such a bad thing whatsoever. In fact, some business owners have said they knew the need was there to explore online marketing or sales, and the pandemic gave them the push needed to adapt rather than fold.

Employees who were fortunate to keep their jobs during the worst days of the pandemic had in many respects, the greatest adjustments to make. For those who worked in the community in face-to-face contact with the public, their customers or clients and guests, this meant using personal protective equipment. Where that used to conjure up images of someone in a nuclear power plant or working in a lab, it meant ordinary folks were donning masks, face shields, using hand sanitizer frequently, refraining from getting within 6 feet of others, and sneezing into crooked elbows and all the while refraining from touching their faces. Did you notice just how often we reflexively touch our faces?

For the employees who suddenly found themselves working from home, there too was adjustments. There were Zoom, Teams, Skype and Ring Central Meetings to learn about. There were webinars and online team meetings to attend, renovations to be made so space became private and business appropriate. There were children passing in and out of camera views, tails of cats suddenly walking by online and dogs heard barking off screen who needed to be taken out and let back in. A knock on the door became a true event of curiosity and excitement; after all, we were in the belly of a pandemic and people just weren’t supposed to be out and about.

Some business thrived though. Courier vehicles delivering packages started making more than the odd appearance – dare I say daily as I observed. Amazon and Wayfair simply buzzed with activity and many chose to avoid going in supermarkets altogether and simply ordered their food in advance and waited in their vehicles for personal shoppers to bring out their purchases. That $3 or $5 fee for the service might have initially seemed an extravagance, but compare that to the many dollars saved when not buying impulse items. Personal Shoppers and Covid Checkers outside businesses were jobs that came about only because of the pandemic.

And now, we contemplate or have already begun the business of returning to work. How are you feeling about that transition? I remember John, Paul, George and Ringo first singing all those years ago, “Get back! Get back! Get back to where you once belonged.”  Odd how we might feel trepidation or anxiety the first few times we get back. The problem is that some people will immediately revert to handshakes and hugs while others will be cautious and adhere to social distancing. What do you do when someone shouts your name and walks over briskly with their arms open wide? What do you do if you’re the one looking for a hug and a previous hugger suddenly holds up a hand and says, “Whoa! What are you thinking?” 

And this is where Management teams have to assert themselves and both educate their workers as well as set the standards themselves. If and when people ignore the health standards and requirements, just like any other health and safety offence, a conversation and/or discipline has to follow. 

Maybe that’s the understanding we all have to have; right now, shaking hands, hugging, choosing not to wear your mask properly – these are similar to not wearing your steel-toed boots or tying off your safety harness. The only difference being you get in a nail in your own foot or you fall and kill yourself. When you don’t wear your mask or don’t respect distancing, you potentially harm not only yourself, you potentially harm co-workers, their families and anyone they come into contact with. 

People’s feelings are to be respected and are valid, no question. When one’s beliefs don’t align with others, in this instance you turn to science and experts; not the kind you find in a random online search, but subject matter professionals. 

When back in the workplace, my hope for us all is that we feel safe, secure and respected; whatever our new normal becomes.

Out Of Work? Opportunities Are Knocking

Right off the top, let me say that I’m sorry if you’re one of the people who lost their job because Covid-19 closed the doors of your employer either temporarily or permanently. I feel for both employers who invested their personal equity and for the employees who, having even less control, find themselves out of work. It’s not a case of who is hurting more; whatever loss you’re personally feeling is legitimate and valid. My sympathy might be appreciated and hopefully shared by others for you, but I know it doesn’t do anything on its own to alter your situation.

I’ve been thinking however, as I’m apt to do, that there’s opportunities to be had; opportunities which you might consider taking advantage of. Choosing to do so could make the difference between continuing to live as you are now or improving your mental health, finances and self-esteem. Interested?

At the best of times, I understand that job searching is often an isolating experience fraught with ups and downs of expectations and let downs. Finding and applying for jobs you’d love to do that you feel qualified for and then hearing you didn’t get the job or even worse, just no response whatsoever for the effort you invested in applying. Feeling ignored with no feedback at all is demeaning, hits our pride, leaves us confused and if repeated again and again, can turn us bitter and disillusioned.

Add to a frustrating job search the further isolation brought on by Covid-19 where you shop curbside or online, going out less often, avoiding interaction with purpose and feeling there’s less jobs to apply to and you only add to deteriorating good mental health.

So what of these opportunities? I believe many people will find employer’s empathetic to applicants who have current gaps on their resumes; the explanation needing nothing more than, “Covid-19”. Two problems though… because your competition for employment will say the same thing, you won’t stand apart. Secondly, while an employer will understand the loss of employment was beyond your control, they will wonder what you’ve done in the 6 months or more to improve yourself – which is 100% within your control. How will you answer that question?

Jumping on the internet, you can find online courses for free that will add to your resume with 2020 (soon 2021) filling widening gaps. Here’s a few sources:

Health and safety in 4 Steps https://www.labour.gov.on.ca/english/hs/elearn/worker/foursteps.php

Coursera   https://www.coursera.org/

LinkedIn Learning https://www.linkedin.com/learning/me?trk=nav_neptune_learning

Agelic https://education.agilec.ca/resource/learn/signin

Of course, you can also find courses that cost money to take and you should consider those too. While money may well indeed be tight, it’s equally possible that what you’re saving in transportation costs and eating out could be reinvested in academic or skills upgrading. Not a bad trade off.

On to opportunity #2. You’re forgiven if you’ve been avoiding dropping in to your local Employment Centre out of fear of contracting either the full-blown virus or the common cold. However, make sure you know what you’re avoiding and not what you believe you’re avoiding. Prior to the pandemic, many such Centre’s were bustling hives of activity where many people came and went, where Coaches met you with a handshake and someone invariably coughed, sniffed and spread their germs like others spread their charisma. That might be your recollection of what such a Centre was, but it’s an inaccurate picture of the current reality.

These days, many drop-in Employment Centres are back open, but they have rigid screening systems in place – designed to keep both those staff and YOU, healthy. Handshakes are a no-no, as are fist pumps and high fives. Masks are mandatory and the hand sanitizers are more prevalent than bottled water. Desks and computers you sit down at are wiped before you arrive and after you depart. Even where you walk and the distance you sit apart from others has widened and is enforced – all with keeping everyone safe as the number 1 priority.

And here’s the thing…many of these Employment Centres have far fewer people dropping in – precisely because of the well-founded fears people have of becoming ill. So, you might be the only person or one of two or three in such a place. You can use their WIFI, save your data, get help one-on-one if you want it still feeling safe, and advance yourself past others who are at home waiting out the pandemic and the all-clear to get about.

As an Employment Counsellor, I tell you this, employers are still advertising for help. The ones I’m talking to are sharing how hard it is to find qualified people too. What do they say they need most? Enthusiastic people who will show up dependably and punctually, with a good work ethic and focus on jobs to be done and get to work. They want people who work well with others, who they can trust to get the job done when they aren’t being watched, and people who are willing to learn. Yep, they can’t find these kind of people.

Look, you have to decide what’s safe for you and the ones you love. Everyone agrees with that. At the same time, if you need or want to improve your chances of finding work while doing so safely, you can choose this too.

Stay healthy in mind as well as body and thanks for the read.