One Week Back At Work

Like so many others, 2021 began with me working from home. I relished the experience and would jump at the opportunity to do it again – not that I want a 3rd wave pandemic to be the cause – but I thrived in that environment. Not only was I able to connect with and guide those I worked in partnership on their career journey’s, I voluntarily gave my employer more hours of service than I was compensated for. Good for the employer, good for people working with me, good for everyone all around.

However, as was always to be the case, the inevitable return to the office came about and for me it was Monday of this week. So, having been back for a week now, I feel the time is right to share a little of the experience being back, hoping that a recounting and sharing might be helpful for readers who have a looming return to their workplace.

I must say, an odd feeling came over me once a specific date was announced as a return to the office. I mean, working with and on behalf of people my entire life,  service to others is what I’m all about. Yet, there I was, not entirely comfortable with the idea of meeting and interacting in person with people I’d come to know as co-workers and the general public. That alien feeling was present, though not to a degree that it had me contemplating any kind of fight to remain working at home. Seeing the bigger picture, a return to in-person service was always the plan, and I knew it was the intent of my employer to return to this as a normal way of practice.

My thoughts ranged from how to handle initial encounters with colleagues. Hands would I hoped, not be extended to shake, and hugs I trusted, would be completely discouraged. Not that I’m against either practice in, ‘normal’ times, but we are after all, still not completely out of the woods and back to everything as it once was. I started thinking of my physical workspace, being as it is located in a common room with no walls except the one behind me, and open to people on three sides, used by the public and colleagues alike.

My concerns were and remain legitimate and real. Being 62 and a type 2 diabetic, I have additional cause to keep myself protected as much as possible, not only safeguarding myself but also for family, friends etc. I wondered about and hoped that colleagues were taking necessary precautions and being as vigilant as I was to protect not only themselves, but me in the process.

So there I was on Monday, back in the office along with the entire organization, standing in our Resource Centre, welcomed back by our Executive Director. It’s got to be satisfying at that level to see all your staff back in one place, healthy and safe, and taking the next step to normal business operations. The public still can’t walk in for service – not yet – but they will in time and this staged re-opening allows everyone to ease into the environment and familiarize themselves with not only known colleagues, but also the half dozen or so hired during the closure of the office whom we’ve only met online.

Now 5 days in, I’m happy to report that colleagues are still taking the proper precautions; physically distancing themselves, using hand sanitizer frequently, wearing masks properly and having their temperatures taken upon arriving at work.  People knocking on our doors are being either politely informed we aren’t open to the public, or if they do have a scheduled appointment, they are duly screened at the door.

All of the above has me feeling safe and secure, and that translates to allowing me to focus on the work I’m here to do. Much better than feeling anxious, cautious, and only focusing 60% or so on work while looking furtively around, suspicious of everyone and feeling a need to look out for myself because no one else cares to. That would not be a positive experience.

Now to you.

I’ve no idea how you feel about an impending return to your workplace; be it office, warehouse, store etc. My hope for you is that you come to have the same level of high confidence in the leadership there as I have where I work. It’s everyone’s responsibility to ensure that we’re all safe. Sure employers have a larger responsibility, but as my Executive Director said to us all on Monday, “if you see someone not wearing their mask properly, just say, “mask up please”.

Health and Safety Committees abound in many organizations, and in addition to checking on hazards in the workplace, one of their roles is also going to be checking in and responding to concerns staff may have directly related to protocols around Covid-19 pandemic safeguards. If we all take safeguards seriously and do our part as directed by our Health Units, we maximize our chances of working safely and preventing illnesses, or a return to some further closures in another wave.

May we all feel safe, protected and come to feel comfortable in our return to workplaces be they new to us or old familiar haunts.

Find The Right Fit And You Win

Of all the people you know, who’s the one person who knows you best? You. Oh sure you might be inclined to say it’s your partner and yes, I’ll admit my wife knows me exceedingly well given our 37 plus years of marriage. Yet, there are many times in a day when I’m in the company of me, myself and I. At work, in the garden, reading a book, playing the guitar or hey, writing this piece, it’s only me and my thoughts are mine alone.

So you know yourself; your likes and dislikes, the things that inspire, confuse, excite, demoralize, stress and stimulate you. Some people know some of these things about you no doubt, but the only one who knows all of these things about you is you.

I’ve said many times that a terrific thing to undertake is to do an inventory of your strengths, areas to improve, skills, values, morals, motivations, fears, personal characteristics and qualities. If you feel you just, ‘intrinsically know’ all these things, I won’t argue the point. However, if you can’t verbalize your workplace values, define success and measure where you are in relation to it, name 20 of your top skills and provide if asked, demonstrated proof of those skills, you might want to consider getting around to formally documenting these things. But that’s not my point I wish to share here.

What I do want to talk about is not just figuring out what role(s) you want in this life you’re living, but with whom do you want to share your gifts? So if you know you want to be an Electrician, that’s wonderful! However, how much thought do you put into the organization you want to be employed by? If you’re simply going online and applying to a job because the job title matches what you want, that’s not the best way to maximize the odds of being happy in the job should you land there. And despite all the great advice from many Job Coaches and Employment Counsellor’s, many still research the job but not the employer.

That’s kind of like saying, “I want to be married” without putting a great deal of thought into the person you’re going to be with. Come to think of it, I may have inadvertantlly and unintentionally just stumbled on to why we have such high divorce rates. Could be too many people who want to get married rush into things without taking the time to, ‘research’ and get to know their potential life partner. Of course, there are people who figure marriage is a two to three year commitment and then move on just like some people do with jobs.

3 things are needed to be ultimately happy career-wise; a job you love, having the skills and expertise to do it well and thirdly, the pay that makes the job one you can afford to work at as it fulfills your financial needs. That first one though – a job you love – isn’t only the role but includes the organization with whom you partner.

Some people make the mistake of believing they have the right job, then finding out that it’s not what they thought it was all about, they change careers and choose something new. Sadly, I’ve often found that the peson knew themselves well enough to pick the right job or career, but they make the mistake of believing that one bad experience with one employer was representative of all other simililar job titles with other employers.

You may find for example that one company instructs all their Electricians to get in and get out asap when on a job in order to maximize the number of jobs they bill for in a day. This might leave you the front-line employee and Electrician running from job to job feeling very little satisfaction. On the other hand, another company might want their employees to complete work while encouraging their Electricians to interact with customers and explain what they are doing, how to avoid future overloads and promote electrical safety in the home or workplace. Both strategies could make the company the same funds. One billing for 8 jobs but less time with each customer and the other billing for 5 jobs but for more time with each.

As the Electrician, you might find yourself with a preference for one environment or what we call workplace culture. It’s not that the job or career was wrong, it’s possibly the job or career was a good fit but the employer wasn’t. Two different ways of operating and two different types of people will fit. One is task-focused employee and the other a mixture of task and desire to educate using their people skills.

Okay so what about you? Are you in the right job but perhaps working in the wrong environment? Considering the length of years you have left to work, you’ve got to calculate the cost of remaining a round peg in a square hole, or finding a round hole that fits what you’re after. Again, get the job you’re great at, that pays well, and that you love, and you win! You’re happiness hangs in the balance.

Heading Back And Moving Forward

When the Covid-19 pandemic first starting gaining traction and gaining world-wide awareness, I recall resolving to abstain from blogging about it. First and foremost, I felt it was so prominent in the news, that this coupled with social media adding to the information already out there could potentially create fatigue in readers saturated with too much on the receiving end.

Now however, as many organizations recall or prepare to transition their staff back to workplaces, I feel the climate might be right for a read. While many have talked about a return to what once was deemed, ‘normal’, I personally rather feel that our, “getting back to work” might look very different. I’m just not sure in all cases if what becomes our new, ‘normal’ will be recognizable as what we’ve experienced and how we’ve gone about work in the past. 

It is clear that some businesses were forced to adapt how they moved their services and products into the hands of their customers. For many, this meant creating webpages, learning how to conduct transactions online, discovering anew how to market themselves and yes, go find their customers who in the past were the ones finding them. For many, I gather this was not such a bad thing whatsoever. In fact, some business owners have said they knew the need was there to explore online marketing or sales, and the pandemic gave them the push needed to adapt rather than fold.

Employees who were fortunate to keep their jobs during the worst days of the pandemic had in many respects, the greatest adjustments to make. For those who worked in the community in face-to-face contact with the public, their customers or clients and guests, this meant using personal protective equipment. Where that used to conjure up images of someone in a nuclear power plant or working in a lab, it meant ordinary folks were donning masks, face shields, using hand sanitizer frequently, refraining from getting within 6 feet of others, and sneezing into crooked elbows and all the while refraining from touching their faces. Did you notice just how often we reflexively touch our faces?

For the employees who suddenly found themselves working from home, there too was adjustments. There were Zoom, Teams, Skype and Ring Central Meetings to learn about. There were webinars and online team meetings to attend, renovations to be made so space became private and business appropriate. There were children passing in and out of camera views, tails of cats suddenly walking by online and dogs heard barking off screen who needed to be taken out and let back in. A knock on the door became a true event of curiosity and excitement; after all, we were in the belly of a pandemic and people just weren’t supposed to be out and about.

Some business thrived though. Courier vehicles delivering packages started making more than the odd appearance – dare I say daily as I observed. Amazon and Wayfair simply buzzed with activity and many chose to avoid going in supermarkets altogether and simply ordered their food in advance and waited in their vehicles for personal shoppers to bring out their purchases. That $3 or $5 fee for the service might have initially seemed an extravagance, but compare that to the many dollars saved when not buying impulse items. Personal Shoppers and Covid Checkers outside businesses were jobs that came about only because of the pandemic.

And now, we contemplate or have already begun the business of returning to work. How are you feeling about that transition? I remember John, Paul, George and Ringo first singing all those years ago, “Get back! Get back! Get back to where you once belonged.”  Odd how we might feel trepidation or anxiety the first few times we get back. The problem is that some people will immediately revert to handshakes and hugs while others will be cautious and adhere to social distancing. What do you do when someone shouts your name and walks over briskly with their arms open wide? What do you do if you’re the one looking for a hug and a previous hugger suddenly holds up a hand and says, “Whoa! What are you thinking?” 

And this is where Management teams have to assert themselves and both educate their workers as well as set the standards themselves. If and when people ignore the health standards and requirements, just like any other health and safety offence, a conversation and/or discipline has to follow. 

Maybe that’s the understanding we all have to have; right now, shaking hands, hugging, choosing not to wear your mask properly – these are similar to not wearing your steel-toed boots or tying off your safety harness. The only difference being you get in a nail in your own foot or you fall and kill yourself. When you don’t wear your mask or don’t respect distancing, you potentially harm not only yourself, you potentially harm co-workers, their families and anyone they come into contact with. 

People’s feelings are to be respected and are valid, no question. When one’s beliefs don’t align with others, in this instance you turn to science and experts; not the kind you find in a random online search, but subject matter professionals. 

When back in the workplace, my hope for us all is that we feel safe, secure and respected; whatever our new normal becomes.

When Did You Give Up On Your Dream?

Hang on a second. If you think I’m going to admonish you for giving up on something which at one point at least, you really wanted, well, that’s not going to happen. Why would I do that? There’s no gain in it for me and as for the reasons why you gave up on something, well that’s entirely your business. Your reasons are your reasons and the life you’re leading is entirely yours to live as you choose. I for one, hope it’s going well.

But it’s likely that you did give up on some – and here’s the word we have to substitute to fit your circumstances – thing, where, or body. Okay to spell it out, it’s likely that you did give up on something, somewhere or somebody. It’s just straight mathematical probability. After all, you’ve been on this earth how long? And considering that length of time, it’s probable that you believed in something you held dear, somewhere you promised yourself you’d like to get to for a visit or to live. And it’s likely that during all this time you’ve been on this planet, you believed in somebody; someone you may have eventually come to doubt, somebody you no longer believe in. That somebody might even just be you.

Oh we’ve all got reasons you know; responsibilities came along, we had to grow up, we had to settle down, people told us to be practical. We might have failed a few times in whatever we were aspiring for, or saw the frailty of human spirit in those we’d once held high.

When you had that dream of roaming around the country with that free spirt of yours it was a different time. Man, you were young back then and had a lot fewer things to hold you down when you think of it. You had the whole world in your hands – well – that’s what people told you. “You can do anything my boy!” “Why young lady, just dream and make it happen!” Ironically much of this kind of advice came from people who felt similarly at one point in their own lives but never quite lived up to their own dreams and visions. But you, well, back then they looked at you through envious eyes and tried to merge their acquired wisdom with your youthfulness and hoped it would set a fire to your ambitions, whatever they may be.

And dream you did. For some it was a job as an Astronomer, traveling the world for others or a big house with a wrought iron black fence and electronic entry gate. Maybe it was believing in your own children, your parents as ideal role models, a political candidate you honestly believed was going to revolutionize the free market. You believed! But; and it’s a huge but, you evolved and grew up and as you grew, you felt entlightenment and wisdom to put away your previous dreams and replace them with new ones. The new ones weren’t like the old ones though. These new dreams were more sensible, obtainable, rational and achieveable. By reducing the magnitude of what they were and the difficulty in making them come true, your own sense of accomplishment came naturally.

Yet every so often, something you hear, see, feel, touch or taste reminds you of those past things you gave up on. Just a gentle prod mind you; not enough of a push to get you all riled up and making a major life change to recapture that urge to make your dreams of past days come true. No, just a delicate brush of remembrance so you know what’s past.

We do evolve and grow. As we interact with more people, see new things and experience the world in new ways for the first time it is only natural to move on and make different choices. When we look back, it’s not with regret all the time. No, sometimes we just realize that in those moments of decision, we made choices which we deemed the best, given the knowledge we had in those moments.

When we first dreamed of what we wanted to be in life, we were in our infancy, playing Fireman, Doctor and Teacher. No child of two ever happily played at being Arborist or Meterologist. Those play figures just don’t exist and those occupations have yet to even come into such a childs’ consciousness. To give up on those career aspirations of Fireman, Doctor and Teacher is normal as they become replaced with others. No guilt felt in replacing those dreams by the majority.

Dreams can be sources of inspiration, give us hope and motivate us to movement. The one thing I hope you never come to give up on of course is yourself.

I encourage you to live not in the present bemoaning the choices and unrealized dreams of the past, but rather live in the present moving towards your future dreams. If you’ve got some dreams, well good for you! Go for them. If people say you should get your head out of the clouds and come down to earth, giving up on your dreams, it’s really up to you whether you follow that advice or your heart.

Some thing, some place, some one or yourself. Don’t give up on them lightly. But of course if you do, you’ve got your reasons.

 

Be Kind To Yourself

For those who believe in and celebrate Christmas, there’s a widespread practice that around this time of year, we’re all a little kinder to each other. Our smiles are a little bit more genuine as well as frequent, and perhaps we’re a little more forgiving to those we meet, both those we know and those we don’t.

Our Christmas carols, which we know by heart despite only singing them one month a year, have themes of coming home for Christmas, seeing good in others, and being surrounded by friends and loved ones. All in all, it’s a time of year when we look with a smile on the efforts of children being extra good, we chase away the long, dark nights with candles and Christmas lights lit, and we watch yet again the Christmas specials we’ve grown up with for decades.

That’s the experience of some of us during the lead up to Christmas. For a great number of people, this is also a time fraught with anxiety, worry, doubt, confusion and feelings that our emotions are out of control. There’s concerns about traveling in wintry weather, doubts about the sizes of clothing gifts we’ve bought, questions of whether we’ve spent too much or too little on others, and worry over the quality and quantity of food for the big day. Our brains just won’t turn off.

And then comes Christmas of 2020. My goodness… what a year. Unable to gather as we wish, people we’re not allowed to see, restrictions in stores we need to visit, having to adapt and buy online if we’ve held out doing so up to now.

Ironically, you’d think there would be less worry and stress this year for many. Seriously, think of the advantages. No large and awkward family reunions, no big turkey to buy for a gathering of 18, no crowded malls to tackle, nor driving to various destinations on Christmas day to keep both sets of parents happy. Sleeping late on Christmas morning is now an option for those who wish it who are without grandkids, neices and nephews waking up and dragging them to the tree. There’s no rush to shovel the driveway because no one is coming during the pandemic. There’s no cheeks pinched by aunts, nor kisses or hugs from relatives that smell of smoke or overpowering cologne or perfume. None of it.

Despite these, ‘benefits’, our level of stress, anxiety, worry and doubt still persist and actually seem to have escalated this year. Perhaps we’re all starring in our own, ‘made for life’ Christmas movie where we get the life we’ve wished for but are only just now coming to realize isn’t the one we want. Maybe we’re getting a little glimpse into the treasures we already have that we haven’t fully appreciated until now. Maybe that awkward family reunion is – dare I say – something we’re now missing, although we’ll deny it if we’re asked. Maybe sleeping in on Christmas morning is an option, but what will really happen is we’ll wake up, sit alone in the wee hours of the morning and in the utter quiet, suddenly miss those little feet scampering across the floor and bodies falling on us in bed urging us up. We’re not sleeping in at all, despite the emptiness.

What I’m alerting you to is a potential problem here folks, so please listen up. There’s every possibility that your thoughts are going to drift to feelings of guilt and disappointment. You may feel sad and not just for a moment, but for longer than is healthy. Whereas in years past you worried about whether the gift you bought would be really appreciated and make someone happy, maybe this year you’d welcome the usual chaos in the house just to have everyone together. You want it, they want it, but everyone is putting safety first and it’s a socially distanced Christmas for 2020; something no one in the past 2,020 years would even understand the meaning of.

Being kind to others at this time of year is more important than ever. Spare a thought for those who work in front-line healthcare and who, by now, must be feeling the impact of long-term strain. Think on the minimum-wage earning Cashiers and Store Clerks who’d rather not wear a mask for 7 hours nor be expose themselves to all the shoppers, but have no choice, other than to quit. Be kind to those who have to shut their business or switch to online only. Spare some thought for those laid off or have hours drastically cut, still with bills to pay and worries anew.

But spare some kindness for yourself. Yes you. You’re doing the best you can to cope with all 2020 has thrown your way. No one has gone through this before and no one is fully equipped with all the answers. We’re all doing the best we can and your best may or may not measure up to others scrutiny. So be it. It can be hard to see an end to this panemic and a return to the lives we had, but most of us will get that back. When we do, perhaps we’ll even have a better appreciation for the little things that matter most too.

Be kind to yourself. Be forgiving of your thoughts and mood when you try your best but fall short of who you’d like to be.

Feeling Stretched?

Many well-meaning people encourage us to push and achieve more. Hit a sales target for the boss and you may find the bar gets raised for next month. Bring a project in under budget and you may find one consequence of your success is their belief you’ll repeat this with future projects; perhaps to the point of being given less resources yet expected to achieve the same results.

Higher expectations in the workplace are nothing new. It seems everyone wants us to be more efficient with our resources, employers want us to cross-train at work; not only being excellent at the work we do, but also learning how to do the work of others, which in turn makes us a higher valued asset. While we know we are entitled to our full lunch or dinner and our 15 minute breaks, often we might find pressure to work through them in practice, even though we’re told to take them.

And it doesn’t stop in the workplace. You might find that at home you’re expected to not just prepare supper, but ensure it’s something that will be a hit with everyone at the table. There’s demands on your time to help with homework, read a story, cuddle on the couch, have everyone’s clothes clean and ready, have lunches ready to go for tomorrow, spend time with the pets and then suprise, squeeze in some additional request for your help with something completely unexpected.

Stretched. It’s perhaps the best and simplest explanation of what you’re experiencing. Pulled by well-meaning people both in the workplace and at home. Of all the people in your life, you’re the only one who really gets the impact of having all these requests and demands made of you. Even when you share with those at home what’s going on at work, they can only understand on an intellectual level rather than having a real appreciation for what it’s like to live your experience. Pehaps while their listening empathetically, they even suggest you make yourself a tea or coffee to calm your nerves, rather than getting up to make it for you. Well-meaning sure, but yet one more tiny thing to do.

The thing is that no matter how much you’re able to stretch yourself and be there for everyone who needs you, you’ve got your limits. Pull beyond what you’re capable of doing and you’ll snap. Then people will look at you with puzzlement and disappointment and question your effort, your commitment, your capabilities!

You have to forgive people who do this though. I mean, we’re all different from everyone else; there isn’t a blueprint that says we can all be stretched to the same limits. Some of us can take on heavy loads and appear to thrive on them. Others work best when the loads are lighter, just not being designed to work at our best when we’re overloaded. But those well-meaning people are sizing us up based on the other people they know and their own best guesses as to what they believe we should be able to take on.

At work, the boss can hardly keep laying more and more responsibility on some members of the team while keeping the workload light for others. This could be read as favourtism. If it went on for any length of time, it could breed discontent, resistence and conflict among the members of the team who feel taken advantage of and overworked – especially if they all receive the same wages.

The other reason I think people should be forgiven for failing to understand what we’re capable of is that as individuals, our own capcacity to carry our loads fluctuates and changes based on all the things we juggle at any one time. What we were able to handle last month might be more or less than what we can handle this month. Why? Well maybe we’ve got 4 birthdays to plan for this month, there’s been a death of a close friend in our personal life, while at work someone’s confided in us that they are looking to leave and all we can see is more work coming our way.

While we can forgive others for unintentionally adding to our stress, we have to give ourselves permission to plateau if need be; send our Superhero cape out for cleaning, and just be normal. It’s not only okay to do this, it’s healthy for our minds and bodies. Pushing ourselves for too long beyond what we’re able to do risks both our physical and mental health. If we should stretch to the point of breaking, well, we’re not only unable to help others, we’ll end up feeling guilty, incapable and disappointed in ourselves. This can mean lower self-worth, anxiety and sadness.

This is not to say we shouldn’t push ourselves or fail to be pushed by others to find what we’re capable of. This is a good thing and sometimes we wouldn’t have the success we’ve had if we didn’t stretch to see what we might achieve. But the difficulty is knowing where that line is between stretching and breaking.

From time to time, what we’re giving is all we’ve got. This doesn’t make us a bad person, nor weak, nor unachieving. It makes us human. And when you feel ready, don your Superhero cape and go get ’em!

The Best Of Teamwork

Look at a lot of job postings and you’ll see amongst the skills and job requirements, a great number indicate the employer is looking to hire a team player. Many job applicants are smart enough to know that it’s in their own interests to make sure that they then put the words, ‘team player’, on their resume. This makes it difficult for employers to tell the difference between true team players and those who either prefer to work alone, or work with others grudingly, or only when they know the boss is watching.

Far too many organizations share a common problem in managing the talent they have. Managers in some businesses group their workers in teams on an organizational flow chart and expect the magic to happen. They hold meetings for the people in those teams, and wonder sometimes why people who work well alone, don’t excel when working together. Putting people in groups and calling them a team doesn’t of its own accord accomplish this however.

Great teams are composed of ordinary people who understand that all members have skills, experiences and personal qualities that when shared, benefit each member of the team. Great teams evolve when each member willingly contributes their talents, are supported by their teammates, and in turn support them. Without a willingness to appreciate the talents of each member, a team is doomed from the start to simply be a collection of people on paper, working under a person of higher rank. They will either be mediocre at best or poor performers at the worst; failing to achieve the greatness the teams potential has.

Management and workers both have responsibilities when it comes to making great teams. Managers assemble the talent, going out and finding desirable experience, skills, and above all, personal characteristics in the people they hire who truly embrace working together to achieve the best results. Employees have a responsibility to appreciate that the sum of their collective talents will take them farther as a group than any one of them working alone.

The problem for Managers and those that hire is that during an interview, most people will indicate they work well in teams and will cite previous experience of having been on one. Managers are challenged to assemble talent that will fill organizational needs, and complement the talents of their existing workforce. The question then becomes, “Who can I bring onboard whose style, attitude, work ethic, daily practices and willingness to work collaboratively and cooperatively blend with or spur a change in the team where I’m attempting to fill a need?” You have to appreciate their predicament because in job interviews, people are on their best behaviour and we all know that many people will say what they believe is what they feel will get them hired, even if it’s not entirely true. Tell an employer you work best alone when they want a team player and you may get passed over.

Collaboration is one key requirement to success when it comes to team performance. This means sharing ideas with your team, but respecting the responsibility to listen to the ideas of your fellow teammates – without formulating in your mind what your response will be while you’re listening. Why? Because when you’re getting ready to launch your response, you’re not truly listening wth the goal to understanding what you’re hearing, nor are you processing the merit behind others’ thoughts.

Good team players recognize the value in the experience of their teammates. While you might all be sitting around a table here and now, HOW you all got to this point is unique to each member, and all the failures and successes each member has had, have shaped them into the people they are now. There’s a lot of rich history each member brings to the table; a lot of skill to be mined, shared and tapped into to improve the performance of this group as a whole.

I once gave a co-worker a stick drawing of two people, with one figure holding a line representing the back of the other which was missing. I wrote the caption, “I’ve got your back” on it. That simple drawing I was surprised to find affixed to their cubicle wall for as long as I worked with her. It was reassurance that one of her co-workers would support her if whenever needed. I tell you this; the feeling was mutual. In her actions as well as words, she showed support, checking in with me periodically to ask how I was doing and meaning what she said. In small and large actions, we gelled because we both got it – backing each other up, lending a hand, bothering to care and wanting us each to succeed. In short, we respected each other and respected ourselves enough to be great team players, and we were.

If you really want to work on a great team YOU have to make an investment in your teammates. Coming together just in team meetings and then working in cliches or isolation at other times limits a teams success. And it’s only when an organization has every team working together that you have a truly phenomenal group both in name and performance.

What’s been your own experience? Have you had the pleasure of working as a valued member of an awesome team? What did that look like?

When Change Is Here

Throughout your professional and personal life, you’ll often experience change. Whether or not you adapt, and the rate of speed at which you do, goes a long way to determining your successful transition from what was to what is.

Just like any other skill, the ability to deal with change is something some of us are better prepared and able to deal with than others. While one person might embrace change immediately, another might take longer, needing time to process new information; work through in their mind what they are being asked to do, consider the ramifications and eventually get on board. Still others will hold on with everything they’ve got to what they’ve known out of their personal need for security and familiarity; especially if they’ve liked doing things a certain way.

Not all people who resist change are similar, although to casual observer they may appear to be so. While there may indeed be people so resistent they actively go out of their way to thrawt change, others just need time to process new information. This is particularly the case if the size and rate of change is large and quick.

Back in 2019, a lot of businesses and employees worked in ways which were very familiar to them. 2019 looked a lot like 2018, 2017 etc. But then, a world-wide pandemic arrived and for many individuals and businesses, the unexpected pandemicvirus forced people to change and adapt or risk business and job loss. Transforming how business would be done meant many people had to suddenly learn new skills, merge home and work environments, affecting their personal and professional lives.

One key determinent to how quickly we commit to change is whether it’s us that’s envisioned the change or we are having to react and adapt to change envisioned by others. When we initiate change, we are involved with the entire process; having a spark of an idea, mulling it over, considering pros and cons, weighing ramifications of when to change and the rate at which we do so and then finally introducing change when we feel confident and committed to it. When someone else brings about change, it depends at what point we are introduced to the process and its impact on us personally when it comes to how quickly we’re able to move from what was to some new way of working.

When change is large, such as working remotely from home rather than going to a workplace, one thing which makes this easier is a pack mentality. Everyone is in the same situation during the pandemic and this common, external threat unifies staff and gets people supporting each other; everyone starting from a common point of having to learn new skills.

When major change is initiated by some in the organization and there isn’t a shared belief that change is required, resistance can be predicted and expected. Consider a new delivery model of the services you provide, a new set of policies and procedures, a realignment of departments and personnel. When these kinds of changes are brought about, you may be asked to trust senior management is making changes for the betterment of the company and is making decisions based on information they have, which you at your level do not.

While you will be expected to get onboard with implemented changes, I submit that ‘getting onboard’ isn’t enough. In navigating an organization through some new uncharted waters, some onboard might choose not to paddle – at least not while being observed; the result being they don’t help move the rest forward. While they don’t actively impede progress, forward movement isn’t as unified and quick as it would be if they pulled in the same direction. Everyone moves faster when given the tools required and uses their oar to pull. Things progress best not only when everyone works together, but also matches the effort of those who move with enthusiasm and energy.

Good advice if you generally don’t do well with change is to give yourself time to receive and process information before digging in and coming across as opposed. Sometimes 24 hours and a good sleep is all that’s needed to process information and see things differently. It’s also helpful in some circumstances to ask questions that help you better understand the reasons behind change. What is it these changes are a reaction to? How will they better posiiton your company, department or you personally to better deliver your products and services? What’s at risk if you keep the status quo?

Of course there are times when you’ll be expected to embrace change without access to all this information because the distance between your posiiton and the people envisioning change is great.

If change is severe, you might find it healthier to look for work elsewhere or retire. You might also find that seeking out a Counsellor to talk through your fears, concerns and anxiety helpful too. Not everyone deals well with change but change happens nonetheless.

I personally have improved my adaptability to change and it’s now a strength. For me, the faster I change my mindset, (which I control), the better I am to embrace change itself, over which I often have little control.

Resistence to change is often how it might look to others when actually you just need time to learn new methods.

Deliver On The Expectations You Set

One of the biggest goals for any business is delivering on the promise of getting their goods and services to their consumers which fulfill their expectations.

One of the biggest frustrations for any customer is when a business fails to deliver on getting their goods and services to the consumer which fails to align with the customers expectations.

Businesses are famous for establishing expectations of quality, service and delivery. Those of you old enough to remember the Timothy Eaton company may recall their motto, “Goods satisfactory or money refunded.” The Ford Motor company promoted, “Quality is job one.”  Goodyear says, “The best tires in the world have Goodyear written all over them.”

The thing about a motto or slogan is that customers who buy into it (literally and figuratively), will hold you to account at some point and expect you to live up to it. So here’s a question…how well do the employees on the front-lines who deal with customers know the slogan they’re asked to uphold? Some pizza companies promise 30 minutes or it’s free and when it takes 31 minutes or more, you not only expect it free, you expect the delivery driver to smile as he hands it over with a, “no charge”. What you don’t expect is having to argue about it while it cools down in their one hand while they phone the store with the other to ask for clarification.

What about where you work? Does your organization have a motto, slogan or widely-known policy? If you’re not sure or you’ve forgotten what it is, you would be wise to ask about it now rather than waiting until you’re in an awkward situation of being called on it by one of your customers.

And what of you as an individual? Do you come with a promise of performance? What claims did you make during your interview which played a big part in the hiring decision to bring you on board? Are you living up to whatever you promised? Maybe it was a certain, measurable level of service; being able to process a given number of phone calls in a day or claims of physical strength. Perhaps you laid title to a keyboarding speed, knowledge of a software application, the ability to lead effectively or being available to work all shifts as scheduled with a positive outlook. How are you doing in living up to your performance promise?

Suddenly you might be just a little less comfortable. Yes, it’s easier being on the other side when we’re holding other people or organizations accountable. The Pizza is one minute overdue and late is late after all. Is that one minute worth a free pizza, the gas money, the driver’s time and the possibility of a tip? Some will say yes and others will still gladly pay for what they receive a minute later than promised.

But when it’s us – myself included here – it can be a little less comfortable as I say. Some people will make all kinds of claims in an interview just to get hired. I recall one person telling me years ago that they told an employer they knew the software the company used at an expert level. If they got the job, only then would they figure it out by asking their co-workers to show them when the boss wasn’t around. There’s several presumptions here; no testing at the interview stage, employers who are easily duped and co-workers who will have more allegiance to a brand new co-worker rather than the employer who provides their pay. I don’t like those odds.

The truth is that many people forget the claims and promises they make. Have you ever had an experience as a customer where you feel a company representative is selling you a line; saying anything just to keep you from demanding your money back? You know, they promise to fix your problem in short order but then you don’t hear back from them until you rev yourself up for round two of a bout? Some companies actually predict and allow for a certain percentage of their customers who will not complain and simply go away. If you get a wrong order at a drive-thru and only discover it once you’re home, would you actually get back in the car, drive back and complain? Exactly.

As an individual, you can improve your reputation and your credibility if you live up to the promises you made and continue to make; deliver on what you say you’ll do to ensure complete customer satisfaction. Even amongst co-workers, if you say you’ll get some information right over to a colleague, live up to that expectation you just made. You may hope they’ll forget it, but it’s more likely they are now counting on you and the clock is ticking.

One thing likely common to us all is the expectation we’ll be at work and ready to go every day by a certain time. If you’re punctual, you’re living up to the expectation of the company and one you accepted upon hire. If you’re consistently late, you’re not delivering on the expectation of punctuality and reliability.

As an experiment, listen for and think about the expectations you set for yourself when you interact with others today. Only promise what you will deliver.

Can’t Find The Right Employees?

No one cares more about business success than those who own them. Whether it’s got your actual name attached to it or not, when you’re the one that’s building it up and working hard to deliver products and/or services, you’ve got more at stake than anyone else connected to it. And well you should.

Successful business owners will tell you that they pour more hours into their business than most people realize. Even when they aren’t at work, their thoughts turn to calls they have to make, purchases to be made, people they employ, bills to pay and many other things that go into being a business owner. It’s a 24/7 enterprise when your livelihood is invested in business ownership.

With the above in mind, it makes sense that you’re understandably concerned about hiring the right people to contribute to your business. And while the definition of what is, ‘right’ will vary from one to the next, there are some general characteristics you’re likely to want in the applicants that knock on your door asking to join your workforce. Likely you want people who are dependable, respectful of what you’re working toward and who will act as good ambassadors of your business when they interact with others.

The challenge is how to attract the best of the best and bring them onboard. For some business owners the standard practice is to put an ad on a job board and wait for the resumes to start rolling in. While this might generate applicants, an employer may find they aren’t attracting the right people, and those they hire don’t work out. It’s easy to see that there’s an issue with hiring, but the difficulty may lie in correctly identifying the problem with their hiring processes.

Let’s start with small business owners; maybe you’re one of them. You created this business presumably because you enjoy the work of producing the products you sell or the services you deliver. You’re pretty good at doing the work. As you get better known and word of mouth spreads, you realize you could use a hand. You’re not looking to hire just anyone, but rather someone you can work with who understands and respects what it is you’re in the process of building at this vulnerable point as you establish and grow your business.

Expansion is great, but hold on. You’re expertise is in whatever it is you do. You’re not trained to attract and select talent. It’s not a failing of yours, it’s just not where you’ve spent time developing your skillset. Face it, doing your thing is your thing; employee onboarding, training and employee retention isn’t your area of expertise. So you have a choice in doing it yourself or enlisting the services of a professional organization to help you with your staffing needs.

Many employers do in fact, do things themselves. After all, it’s the entrepreneurial spirit that inspired you to start your business in the first place. As you succeeded in launching it, you figure you have the skills to hire too. It makes sense and I get where you’d feel this way. But consider that the hiring process is going to require your attention and take you away from doing the work you enjoy and are good at.

To attract workers, you just need to put an ad up. To attract the right workers, you need to first identify the personal qualities, education, certifications, experience level, personal presentation, job-specific and transferable skills, availability, and personal suitability you’re looking for. You have to not just know your business, but rather, know the right things to advertise for to attract the right talent and then know the right questions to ask to get the information from the people you select to interview in order to make the right decisions. And even when it comes down to two people, you may not have the skill to select the right candidate. This is no reflection on your ability to successfully operate your business, but rather an acknowledgement that no one is the expert in all areas. Employee onboarding, training and employee retention might not play to your strengths.

Okay, so to the alternative. Working with an organization to attract your talent might be a good idea. But make no mistake. If all you do is have them post your ad, you’re likely to find you have the same issues. It’s important to take some time and communicate with an employment organization just what your business is. Share some of your achievements, what it is you do and what you produce. Tell them what you’re looking for of course, but draw on the professional you work with to help you articulate and label what you’re after.

If you want a person who works well with others, you want someone who collaborates, respects the talents of their coworkers and communicates clearly so wasted time is minimized and production increases which impacts on profitability. You see? Maybe this is what you meant, but your job ad just said, “Teamwork”.

If you haven’t done so, consider working with an employment organization and in true partnership. This business is your baby and you want to grow it with people who ‘get it’. Partnering with professionals brings two experts together – you and them to source and select your new hires.