Explaining The Resume Employment Gap

Understandably, there are a number of people who worry about how to deal with gaps on their resume. The advice most often given is to change from listing your jobs in chronological order to a resume based on your skills and achievements which is a functional resume style. Then there’s the second most often suggestion of using a hybrid
of both styles. The thing is, savvy employers, Hiring Managers and Recruiters
can spot gaps easily so this doesn’t really alleviate the issue.

I have a couple of options to suggest, and I’ve shared these with enough people over the years that I know they actually work, which is comforting if you’re in the this position and want to try proven methods. Hey, what’s worked for others might work for you. The
thing is, you should use a strategy that you feel confident in and that you can
defend well if questioned. So perhaps one of these might work for you.

Firstly, rethink your apprehension about the gap on your resume. This just doesn’t have the same stigma as it did in years past, although I do acknowledge that when it’s
personal, it’s hard not to feel the issue is a huge one. However, there are
many people who have found themselves out of work for reasons beyond their
control, and the large number of people that this affects means that your situation
in the bigger picture might be less of an issue for an employer than you
perceive it to be.

Consider, companies relocate, they downsize, they move in different directions, shift their resources to other departments, divisions and locations. Not every employee can move with the company and many find themselves out of work. Recently in the news, a large
financial organization cut their global workforce and the CBC reported a lost
of some 2,000+ jobs. You can bet those affected now have gaps beginning on
their collective work histories and yet, they have credible explanations to
offer – in other words, situations beyond their individual control.

Consider too the many other reasons for being out of work such as caring for a family member in an end-of-life circumstance, a spouse job relocation requiring the affected person to resign, move and start looking for skill-based employment.

Yes the reasons for being out of work are many and yet so many job seekers fear an employer is really only thinking one thing; “You’re out of work so you must be problematic; I should therefore be cautious about hiring you, especially when there’s so many other
applicants.”

Here’s another strategy that I’ve shared with some job seekers, and again, it will work best if it indeed fits with your specific circumstance. Acknowledge the gap with confidence and share with the company in both an interview and your cover letter that you could have
quickly filled that gap by taking a meaningless job outside your area of
expertise, but your strong integrity wouldn’t exploit a company who hired you
that way. In other words, you refused to go out and get a job you had no
commitment to and would quit when you did find a job in your field, and while
it would have filled the gap, it would have left an employer going through the
hiring process in short order; an employer who showed confidence in hiring you
which you then betrayed by hiring on with no intention of giving them what you
considered their fair value.

So what did you do? You took the time to; stepped back and evaluated your situation at that point, you assessed your existing skills, decided which ones you most wanted to use moving forward. Then perhaps you took a course, completed some training, upgraded your
education, improved your physical fitness, devoted time and focus to repairing
an estranged relationship with a family member, (which is now resolved and
allows you to focus 100% on employment), Perhaps you even enlisted professional
help from an Employment Coach / Counsellor in order to ensure your career path
was truly on tract and now you’re re-energized, you’re focused, you’re authentically
ready to go.

And all the previous paragraph is really about another strategy in dealing with the employment gap. You see, it’s not so much the gap itself but rather, WERE YOU PRODUCTIVE DURING THAT TIME?

So, imagine the scenario where two employees are laid off simultaneously and one putters around the apartment and stagnates. The other takes a few courses – and courses online often can be found at no charge by the way. They also get their First Aid/CPR completed and complete a few projects that have been weighing on their mind and distracting them from focusing 100% on their job. Both are before the employer in the interview stage and while both
are blameless for being unemployed unexpectedly, one has little to say about
how they spent their time and the other has better positioned themselves to
compete. All things being equal…

So my job advice is that IF you find yourself unemployed
now, evaluate what you’re doing to add value to your marketability with respect
to your field and those you’ll compete with. Look at job postings that you can
realistically compete for and see what employers want that you lack.
Investigate the cost of money and time to obtain the courses, training etc.
that they want and take the steps to sign up. You’ll feel better because you’re
accomplishing something and this will aid your mental health too.

The other benefit of being unemployed which may not have occurred
to you is that many people with jobs are unhappy and unfulfilled, and what they
feel envious of are the people who have the TIME to revaluate what they want to
do and sort things out. If you’re the one between jobs now, take advantage of
this time by doing some self-assessment of your interests, skills, abilities
and you may just find that a change of career direction appeals to you for your
next role. If so, you’ll find yourself pursuing something that really interests
you and therefore your level of enthusiasm will improve, you’ll be in a better
state of mind and you might find that smile back that’s been missing.

Find The Right Fit And You Win

Of all the people you know, who’s the one person who knows you best? You. Oh sure you might be inclined to say it’s your partner and yes, I’ll admit my wife knows me exceedingly well given our 37 plus years of marriage. Yet, there are many times in a day when I’m in the company of me, myself and I. At work, in the garden, reading a book, playing the guitar or hey, writing this piece, it’s only me and my thoughts are mine alone.

So you know yourself; your likes and dislikes, the things that inspire, confuse, excite, demoralize, stress and stimulate you. Some people know some of these things about you no doubt, but the only one who knows all of these things about you is you.

I’ve said many times that a terrific thing to undertake is to do an inventory of your strengths, areas to improve, skills, values, morals, motivations, fears, personal characteristics and qualities. If you feel you just, ‘intrinsically know’ all these things, I won’t argue the point. However, if you can’t verbalize your workplace values, define success and measure where you are in relation to it, name 20 of your top skills and provide if asked, demonstrated proof of those skills, you might want to consider getting around to formally documenting these things. But that’s not my point I wish to share here.

What I do want to talk about is not just figuring out what role(s) you want in this life you’re living, but with whom do you want to share your gifts? So if you know you want to be an Electrician, that’s wonderful! However, how much thought do you put into the organization you want to be employed by? If you’re simply going online and applying to a job because the job title matches what you want, that’s not the best way to maximize the odds of being happy in the job should you land there. And despite all the great advice from many Job Coaches and Employment Counsellor’s, many still research the job but not the employer.

That’s kind of like saying, “I want to be married” without putting a great deal of thought into the person you’re going to be with. Come to think of it, I may have inadvertantlly and unintentionally just stumbled on to why we have such high divorce rates. Could be too many people who want to get married rush into things without taking the time to, ‘research’ and get to know their potential life partner. Of course, there are people who figure marriage is a two to three year commitment and then move on just like some people do with jobs.

3 things are needed to be ultimately happy career-wise; a job you love, having the skills and expertise to do it well and thirdly, the pay that makes the job one you can afford to work at as it fulfills your financial needs. That first one though – a job you love – isn’t only the role but includes the organization with whom you partner.

Some people make the mistake of believing they have the right job, then finding out that it’s not what they thought it was all about, they change careers and choose something new. Sadly, I’ve often found that the peson knew themselves well enough to pick the right job or career, but they make the mistake of believing that one bad experience with one employer was representative of all other simililar job titles with other employers.

You may find for example that one company instructs all their Electricians to get in and get out asap when on a job in order to maximize the number of jobs they bill for in a day. This might leave you the front-line employee and Electrician running from job to job feeling very little satisfaction. On the other hand, another company might want their employees to complete work while encouraging their Electricians to interact with customers and explain what they are doing, how to avoid future overloads and promote electrical safety in the home or workplace. Both strategies could make the company the same funds. One billing for 8 jobs but less time with each customer and the other billing for 5 jobs but for more time with each.

As the Electrician, you might find yourself with a preference for one environment or what we call workplace culture. It’s not that the job or career was wrong, it’s possibly the job or career was a good fit but the employer wasn’t. Two different ways of operating and two different types of people will fit. One is task-focused employee and the other a mixture of task and desire to educate using their people skills.

Okay so what about you? Are you in the right job but perhaps working in the wrong environment? Considering the length of years you have left to work, you’ve got to calculate the cost of remaining a round peg in a square hole, or finding a round hole that fits what you’re after. Again, get the job you’re great at, that pays well, and that you love, and you win! You’re happiness hangs in the balance.

When The Going Gets Tough

You’ve likely heard that familiar phrase, “When the going gets tough, the tough get going.” It is a compliment to those who bear down and work hard when the conditions are equally hard. With hard work, what’s viewed as tough is overcome.

There’san addition to that phrase you might be less familiar with. “When the going gets tough, the tough get going. The smart left a long time ago.” This is a nod for those who saw the tough times ahead and actively took steps to avoid the tough going to come.

I suppose it’s an accurate assessment to say that not only do we see ourselves as generally favouring one or the other, but we’re likely to do either one depending on the situation. We definitely might roll up our sleeves and tackle tough situations; why we might even draw inspiration from the challenge of whatever threatens our productivity or success! At the same time, we might also see something upleasant and tough ahead and determine that we’re in posiiton to avoid it altogether and the effort isn’t worth it. For example, I’ve known people who have been close enough to retirement that they decide to leave early rather than learn what they see as a complicated and new piece of technology.

It’s not that one saying is right and one is categorically wrong. It’s more that we as individuals size up the challenge ahead of us and make a decision to get going or we don’t. Yes, in some situations we’re smart to protect our physical or mental health by removing ourselves from the situation if we perceive it as dangerous or not in our best interests. Take when forest fires or floods are approaching a community and while the smart leave when instructed, dig in until the water or fire is upon them and only then do they get going, often needing rescuing.

The issue that causes divisions amongst us can come about when others we work with and/or care for greatly, don’t have the same views as we do. While we’ve taken a position that we’re comfortable with, so have they, and it can strain a relationship if the decisions aren’t united. In the case of a coworker retiring, while we might want them to stick around and face the tough sledding together, it’s likely that we understand and even appreciate their decision as wise and in their own best interests. We may be happy for them.

However, when the situation is closer to home, we might feel and react very differently. Suppose for example we see our son or daughter considering dropping a course they find extremely tough, or worse yet, dropping school altogether because in their view, it’s just too tough and not worth the grief. It’s probable that now that this involves our own children, we are less likely to appreciate their decision and be happy for them. Perhaps we’d try to convince them to struggle on, get a tutor, and/or talk to school officials because the reward of overcoming the challenge far outweighs the consequence of dropping out. And what we might also worry over is that this could set a future pattern of avoiding tough times more and more and failing to learn from working through them, gaining that feeling of accomplishment and self-satisfaction.

At work, we might extend an offer of help to a coworker in tough. Be they a teammate or someone on another team, we want this person we work with daily to be in a positive frame of mind, be able to do their work with confidence and gain the skills required to continue to perform the work they’ve done previously. The thing is however, this is a person who we feel is entirely entitled to make their own call; to do what’s right for them. We might choose differently were we in their situation, but we respect their decision.

When it’s us that makes a decision to avoid something tough, we generally hope it’s the kind of situation that won’t come back to haunt us. Putting something off we find hard doesn’t typically make this tough thing go away. It can sometimes just leave us with less time and fewer resources to tackle it. When we eventually face it head on, such as cramming for an exam the night before, we might thrive on the increased pressure and higher demands, or we might falter badly and resort to asking other people to throw us a lifeline.

Facing up to tough situations immediately isn’t always the best strategy either. No, sometimes it’s best to let others with more time, expertise, experience and ingenuity lead first and work out some of the difficulties, then when things are clearer for us, return to walk us through. This can lead to higher success with less worry, anxiety and lower failure rates.

The point is to accurately determine when facing something tough is a good idea and when removing ourselves from a looming bad situation is the right thing to do. It’s all about using good judgement, knowing when and where to find support when the going gets tough, and respecting the choices others make, especially when they differ from what we believe we’d do in their situation.

 

Feeling Stretched?

Many well-meaning people encourage us to push and achieve more. Hit a sales target for the boss and you may find the bar gets raised for next month. Bring a project in under budget and you may find one consequence of your success is their belief you’ll repeat this with future projects; perhaps to the point of being given less resources yet expected to achieve the same results.

Higher expectations in the workplace are nothing new. It seems everyone wants us to be more efficient with our resources, employers want us to cross-train at work; not only being excellent at the work we do, but also learning how to do the work of others, which in turn makes us a higher valued asset. While we know we are entitled to our full lunch or dinner and our 15 minute breaks, often we might find pressure to work through them in practice, even though we’re told to take them.

And it doesn’t stop in the workplace. You might find that at home you’re expected to not just prepare supper, but ensure it’s something that will be a hit with everyone at the table. There’s demands on your time to help with homework, read a story, cuddle on the couch, have everyone’s clothes clean and ready, have lunches ready to go for tomorrow, spend time with the pets and then suprise, squeeze in some additional request for your help with something completely unexpected.

Stretched. It’s perhaps the best and simplest explanation of what you’re experiencing. Pulled by well-meaning people both in the workplace and at home. Of all the people in your life, you’re the only one who really gets the impact of having all these requests and demands made of you. Even when you share with those at home what’s going on at work, they can only understand on an intellectual level rather than having a real appreciation for what it’s like to live your experience. Pehaps while their listening empathetically, they even suggest you make yourself a tea or coffee to calm your nerves, rather than getting up to make it for you. Well-meaning sure, but yet one more tiny thing to do.

The thing is that no matter how much you’re able to stretch yourself and be there for everyone who needs you, you’ve got your limits. Pull beyond what you’re capable of doing and you’ll snap. Then people will look at you with puzzlement and disappointment and question your effort, your commitment, your capabilities!

You have to forgive people who do this though. I mean, we’re all different from everyone else; there isn’t a blueprint that says we can all be stretched to the same limits. Some of us can take on heavy loads and appear to thrive on them. Others work best when the loads are lighter, just not being designed to work at our best when we’re overloaded. But those well-meaning people are sizing us up based on the other people they know and their own best guesses as to what they believe we should be able to take on.

At work, the boss can hardly keep laying more and more responsibility on some members of the team while keeping the workload light for others. This could be read as favourtism. If it went on for any length of time, it could breed discontent, resistence and conflict among the members of the team who feel taken advantage of and overworked – especially if they all receive the same wages.

The other reason I think people should be forgiven for failing to understand what we’re capable of is that as individuals, our own capcacity to carry our loads fluctuates and changes based on all the things we juggle at any one time. What we were able to handle last month might be more or less than what we can handle this month. Why? Well maybe we’ve got 4 birthdays to plan for this month, there’s been a death of a close friend in our personal life, while at work someone’s confided in us that they are looking to leave and all we can see is more work coming our way.

While we can forgive others for unintentionally adding to our stress, we have to give ourselves permission to plateau if need be; send our Superhero cape out for cleaning, and just be normal. It’s not only okay to do this, it’s healthy for our minds and bodies. Pushing ourselves for too long beyond what we’re able to do risks both our physical and mental health. If we should stretch to the point of breaking, well, we’re not only unable to help others, we’ll end up feeling guilty, incapable and disappointed in ourselves. This can mean lower self-worth, anxiety and sadness.

This is not to say we shouldn’t push ourselves or fail to be pushed by others to find what we’re capable of. This is a good thing and sometimes we wouldn’t have the success we’ve had if we didn’t stretch to see what we might achieve. But the difficulty is knowing where that line is between stretching and breaking.

From time to time, what we’re giving is all we’ve got. This doesn’t make us a bad person, nor weak, nor unachieving. It makes us human. And when you feel ready, don your Superhero cape and go get ’em!

Orientation, Training and Continous Development

If you’ve worked at more than one organization over your lifetime, think back on what it was like in the first few days and weeks as you transitioned into those workplaces. It’s probable that you’ve had very different experiences.

Some organizations actually put very little thought and effort into training their new employees. They may introduce you to the other workers and set you up with one person to job shadow while you learn on the job. The belief some employers have is that you learn best by doing, so you’re right in the thick of it from day one and those that learn fastest stick around while those who don’t, don’t.

And to be fair, it’s not always that they don’t put thought and effort into their training. It’s sometimes the case that the business is small, there is no Human Resources department, there’s just the owner, one or two others and so you’re thrown right into the deep end with the hope you learn to swim. You watch them as they work and they explain things as they go. They expect you to model what you see and if you’re the kind of person that likes to jump right in and learns best by doing, you appreciate the opportunity.

Contrast this with the experience of joining a large corporation where there exists not only a Human Resources department, but also corporate trainers and managers who have the time to sit down with you removed from the front line, where you go over policies and procedures. In these kinds of organizations, your orientation and training looks completely different, lasting not just days or weeks but stretching into months.

The biggest single difference from the vantage point of you as an employee, is the expectation from the employer on when you are to be 100% productive. While a small, two or three person operation expects you to be up to speed and doing the job fully on your own in days, a large governmental organization invests considerable time training it’s employees and they’ll be slowily integrated into the job sites over time.

From your point of view as a potential new employee, you might find that asking about company orientation and training is a good thing. So too is the question about just how long they give you before expecting you to be working independently and giving them a full return on their investment. Knowing an employers expectations of you and your own learning capabilities, you’ll be able to best assess just how steep or gradual the learning curve is going to be in your new role.

It’s one thing to know you’ve got a few months to learn the scope of a job and quite another to be told you’ve got the morning to job shadow someone and then you’re expected to work alongside them in an equal capacity. From my own experience, I remember once working for an employer where 60 of us went through orientation and training together and it lasted six month’s. During that time, we all learned together in a classroom setting with various trainers and guest facilitators. We had a few days of job shadowing woven into those six months, but we were largely in isolation, going through thick manuals sheet by sheet.

By way of contrast, I recall a job working in retail where I had two shifts with the owner of the business and then I was told I’d be working on my own. Whether this was a testament of my ability to learn quickly or they had other priorities I’ve no idea, but there I was on shift number 3, alone and responsible for their entire business as the only employee on site.

Generally speaking, I’ve personally found that it takes a full year to learn a job completely. What I mean by this is that there is often certain tasks and responsibilities that come up during some parts of a year that you can’t experience until they come about. Doing inventory for example in a large department store might be scheduled three or four times a year, and some organizations operate very differently around tax season or year-end than they do during other periods in the business cycle. Yes, you may find it’s only after a full year on the job that you come to understand the full scope of the job you’ve landed.

Unfortunately for some or you reading this, you may have found that while a business owner excelled at doing their thing, they didn’t have had the well-developed skills as a trainer and mentor.  This shouldn’t be surprising really, given that just because a person is great at one thing doesn’t mean they are an expert in all things. As a consequence, you may have been left to largely figure things out on your own when you’d expected to be shown how to best do the job, complete with guidance and support.

Not all businesses have extensive new employee training, nor do all invest in continually developing their workforce. However, there are many employees who believe in ongoing training and many more who don’t, so it goes both ways. Good advice is to ask about initial orientation and training as well as continous learning and development to ensure a good fit with your own needs.

 

The Best Of Teamwork

Look at a lot of job postings and you’ll see amongst the skills and job requirements, a great number indicate the employer is looking to hire a team player. Many job applicants are smart enough to know that it’s in their own interests to make sure that they then put the words, ‘team player’, on their resume. This makes it difficult for employers to tell the difference between true team players and those who either prefer to work alone, or work with others grudingly, or only when they know the boss is watching.

Far too many organizations share a common problem in managing the talent they have. Managers in some businesses group their workers in teams on an organizational flow chart and expect the magic to happen. They hold meetings for the people in those teams, and wonder sometimes why people who work well alone, don’t excel when working together. Putting people in groups and calling them a team doesn’t of its own accord accomplish this however.

Great teams are composed of ordinary people who understand that all members have skills, experiences and personal qualities that when shared, benefit each member of the team. Great teams evolve when each member willingly contributes their talents, are supported by their teammates, and in turn support them. Without a willingness to appreciate the talents of each member, a team is doomed from the start to simply be a collection of people on paper, working under a person of higher rank. They will either be mediocre at best or poor performers at the worst; failing to achieve the greatness the teams potential has.

Management and workers both have responsibilities when it comes to making great teams. Managers assemble the talent, going out and finding desirable experience, skills, and above all, personal characteristics in the people they hire who truly embrace working together to achieve the best results. Employees have a responsibility to appreciate that the sum of their collective talents will take them farther as a group than any one of them working alone.

The problem for Managers and those that hire is that during an interview, most people will indicate they work well in teams and will cite previous experience of having been on one. Managers are challenged to assemble talent that will fill organizational needs, and complement the talents of their existing workforce. The question then becomes, “Who can I bring onboard whose style, attitude, work ethic, daily practices and willingness to work collaboratively and cooperatively blend with or spur a change in the team where I’m attempting to fill a need?” You have to appreciate their predicament because in job interviews, people are on their best behaviour and we all know that many people will say what they believe is what they feel will get them hired, even if it’s not entirely true. Tell an employer you work best alone when they want a team player and you may get passed over.

Collaboration is one key requirement to success when it comes to team performance. This means sharing ideas with your team, but respecting the responsibility to listen to the ideas of your fellow teammates – without formulating in your mind what your response will be while you’re listening. Why? Because when you’re getting ready to launch your response, you’re not truly listening wth the goal to understanding what you’re hearing, nor are you processing the merit behind others’ thoughts.

Good team players recognize the value in the experience of their teammates. While you might all be sitting around a table here and now, HOW you all got to this point is unique to each member, and all the failures and successes each member has had, have shaped them into the people they are now. There’s a lot of rich history each member brings to the table; a lot of skill to be mined, shared and tapped into to improve the performance of this group as a whole.

I once gave a co-worker a stick drawing of two people, with one figure holding a line representing the back of the other which was missing. I wrote the caption, “I’ve got your back” on it. That simple drawing I was surprised to find affixed to their cubicle wall for as long as I worked with her. It was reassurance that one of her co-workers would support her if whenever needed. I tell you this; the feeling was mutual. In her actions as well as words, she showed support, checking in with me periodically to ask how I was doing and meaning what she said. In small and large actions, we gelled because we both got it – backing each other up, lending a hand, bothering to care and wanting us each to succeed. In short, we respected each other and respected ourselves enough to be great team players, and we were.

If you really want to work on a great team YOU have to make an investment in your teammates. Coming together just in team meetings and then working in cliches or isolation at other times limits a teams success. And it’s only when an organization has every team working together that you have a truly phenomenal group both in name and performance.

What’s been your own experience? Have you had the pleasure of working as a valued member of an awesome team? What did that look like?

Career Or Job?

Are you on the hunt for a career or a job? There’s a couple of assumptions here; a) there’s a difference and b) you know the difference.

A career involves employment in a specific field over a period of time, during which you apply the education you’ve achieved. A job on the other hand, is typically shorter-term in nature, undertaken with a goal of gaining experience or money. A job does not always make use of one’s education.

Hang on. Do you buy those two distinctions? Is it as simple as I’ve set it out? If someone walked into a store and applied for a Cashier position, we might say they have a job as a Cashier. It’s not likely we’d agree the person is a career Cashier. However, what if we were to check in with them 9 years later and they are still in the same role? Would we then say the person is working in Retail as a Cashier and has a career? So then does the length of time a person works in a job transform the job into a career?

I don’t know that it really much matters to be honest. Oh I suppose when you’re out at some swanky affair and people invariably ask what you do, it might have social advantages to have a career over a job; well to some at any rate. But both careers and jobs have similarities. Both provide income, both can be rewarding to the people in them, and both can lead to promotions and be of varying length. There is no guarantee that a career will last longer than a job.

That last comment about the length of time one invests in a role might have some in disagreement. Suppose you graduate from University with a degree and take a position with an organization. You were specifically hired in part due to your academic qualifications. I think it fair to say most folks would feel you’ve just launched your career. Said this way, you are at the beginning of your full-time work life and yet, many would also say you’ve landed a full-time job. Perhaps then they are interchangable.

But hold on. Suppose you quit high school in order to take a position with the local lumberyard doing yard clean up and helping customers load their purchases. Again, most folks will say you’ve got yourself a job, but how many would say you’ve just launched your career? Fewer I imagine than the example in the previous paragraph. And yet, if you advanced through the business from yard clean up to Foreman, then moved inside to Sales Representative working with Contractors based on your accumulated experience, then were promoted to head up the Construction and Renovation Sales division, would we then say you’ve carved out a career for yourself? Would people say your’e a career lumber guy or woman?

I’ll tell you this; there are a lot of people holding out for some career to provide them with direction when what they really need is a job. Likewise, there are people searching right now for jobs who would be well-advised to pour their energy into pursuing their careers.

You might think at this point I’m only messing with words and confusing you for the sake of my own amusement. In truth however, there are people – many people – who fret and worry feeling immense pressure to pick a career. Likewise there are people who feel incredible pressue to get a job.

What really distinguishes the two to my way of thinking is how a person perceives them based on their own value system. Let’s make that personal. If YOU hold a career as being more prestigeous and look at jobs as holding less worth, then YOU set yourself up to feel inadequate and underachieving unless YOU are in a career. Then throw in the happiness factor, the I-need-a-career-that-fulfills-me factor and you’ve set yourself up for a high-stress period while you search for a career that will fulfill you and bring you happiness.

But there’s work to be done out there people and the truth is we need people in jobs and careers in order to get it done. Working in the trades as a Plumber, Electrician, HVAC Technician, Carpenter etc. takes job-specific skills and some aquired knowledge to become an expert. Try telling the Electrician she or he holds a job but not a career and I think they’ll beg to differ. Again, it’s about perception.

You likely hold up certain professions as loftier and holding greater value over others. How do you view a Lawyer vs. a Roofer, a Mechanic vs. a Receptionsit, a Truck Driver vs. an Architect? I’ll tell you this; your view may change depending on your need for that individual. When your shingles blow off your roof, you want a career professional up there fixing it, not someone who ‘just’ holds a job.

Think about your own perception of jobs vs. careers and think also about how your values are passed on to those you influence most; your children. While it’s natural to have your own value system, it’s incumbant upon us all to equally respect the values of others, especially if they differ from our own. If we do this, a lot of people would feel less pressure to pick a career, less stigma when considering a job.

When Change Is Here

Throughout your professional and personal life, you’ll often experience change. Whether or not you adapt, and the rate of speed at which you do, goes a long way to determining your successful transition from what was to what is.

Just like any other skill, the ability to deal with change is something some of us are better prepared and able to deal with than others. While one person might embrace change immediately, another might take longer, needing time to process new information; work through in their mind what they are being asked to do, consider the ramifications and eventually get on board. Still others will hold on with everything they’ve got to what they’ve known out of their personal need for security and familiarity; especially if they’ve liked doing things a certain way.

Not all people who resist change are similar, although to casual observer they may appear to be so. While there may indeed be people so resistent they actively go out of their way to thrawt change, others just need time to process new information. This is particularly the case if the size and rate of change is large and quick.

Back in 2019, a lot of businesses and employees worked in ways which were very familiar to them. 2019 looked a lot like 2018, 2017 etc. But then, a world-wide pandemic arrived and for many individuals and businesses, the unexpected pandemicvirus forced people to change and adapt or risk business and job loss. Transforming how business would be done meant many people had to suddenly learn new skills, merge home and work environments, affecting their personal and professional lives.

One key determinent to how quickly we commit to change is whether it’s us that’s envisioned the change or we are having to react and adapt to change envisioned by others. When we initiate change, we are involved with the entire process; having a spark of an idea, mulling it over, considering pros and cons, weighing ramifications of when to change and the rate at which we do so and then finally introducing change when we feel confident and committed to it. When someone else brings about change, it depends at what point we are introduced to the process and its impact on us personally when it comes to how quickly we’re able to move from what was to some new way of working.

When change is large, such as working remotely from home rather than going to a workplace, one thing which makes this easier is a pack mentality. Everyone is in the same situation during the pandemic and this common, external threat unifies staff and gets people supporting each other; everyone starting from a common point of having to learn new skills.

When major change is initiated by some in the organization and there isn’t a shared belief that change is required, resistance can be predicted and expected. Consider a new delivery model of the services you provide, a new set of policies and procedures, a realignment of departments and personnel. When these kinds of changes are brought about, you may be asked to trust senior management is making changes for the betterment of the company and is making decisions based on information they have, which you at your level do not.

While you will be expected to get onboard with implemented changes, I submit that ‘getting onboard’ isn’t enough. In navigating an organization through some new uncharted waters, some onboard might choose not to paddle – at least not while being observed; the result being they don’t help move the rest forward. While they don’t actively impede progress, forward movement isn’t as unified and quick as it would be if they pulled in the same direction. Everyone moves faster when given the tools required and uses their oar to pull. Things progress best not only when everyone works together, but also matches the effort of those who move with enthusiasm and energy.

Good advice if you generally don’t do well with change is to give yourself time to receive and process information before digging in and coming across as opposed. Sometimes 24 hours and a good sleep is all that’s needed to process information and see things differently. It’s also helpful in some circumstances to ask questions that help you better understand the reasons behind change. What is it these changes are a reaction to? How will they better posiiton your company, department or you personally to better deliver your products and services? What’s at risk if you keep the status quo?

Of course there are times when you’ll be expected to embrace change without access to all this information because the distance between your posiiton and the people envisioning change is great.

If change is severe, you might find it healthier to look for work elsewhere or retire. You might also find that seeking out a Counsellor to talk through your fears, concerns and anxiety helpful too. Not everyone deals well with change but change happens nonetheless.

I personally have improved my adaptability to change and it’s now a strength. For me, the faster I change my mindset, (which I control), the better I am to embrace change itself, over which I often have little control.

Resistence to change is often how it might look to others when actually you just need time to learn new methods.

Deliver On The Expectations You Set

One of the biggest goals for any business is delivering on the promise of getting their goods and services to their consumers which fulfill their expectations.

One of the biggest frustrations for any customer is when a business fails to deliver on getting their goods and services to the consumer which fails to align with the customers expectations.

Businesses are famous for establishing expectations of quality, service and delivery. Those of you old enough to remember the Timothy Eaton company may recall their motto, “Goods satisfactory or money refunded.” The Ford Motor company promoted, “Quality is job one.”  Goodyear says, “The best tires in the world have Goodyear written all over them.”

The thing about a motto or slogan is that customers who buy into it (literally and figuratively), will hold you to account at some point and expect you to live up to it. So here’s a question…how well do the employees on the front-lines who deal with customers know the slogan they’re asked to uphold? Some pizza companies promise 30 minutes or it’s free and when it takes 31 minutes or more, you not only expect it free, you expect the delivery driver to smile as he hands it over with a, “no charge”. What you don’t expect is having to argue about it while it cools down in their one hand while they phone the store with the other to ask for clarification.

What about where you work? Does your organization have a motto, slogan or widely-known policy? If you’re not sure or you’ve forgotten what it is, you would be wise to ask about it now rather than waiting until you’re in an awkward situation of being called on it by one of your customers.

And what of you as an individual? Do you come with a promise of performance? What claims did you make during your interview which played a big part in the hiring decision to bring you on board? Are you living up to whatever you promised? Maybe it was a certain, measurable level of service; being able to process a given number of phone calls in a day or claims of physical strength. Perhaps you laid title to a keyboarding speed, knowledge of a software application, the ability to lead effectively or being available to work all shifts as scheduled with a positive outlook. How are you doing in living up to your performance promise?

Suddenly you might be just a little less comfortable. Yes, it’s easier being on the other side when we’re holding other people or organizations accountable. The Pizza is one minute overdue and late is late after all. Is that one minute worth a free pizza, the gas money, the driver’s time and the possibility of a tip? Some will say yes and others will still gladly pay for what they receive a minute later than promised.

But when it’s us – myself included here – it can be a little less comfortable as I say. Some people will make all kinds of claims in an interview just to get hired. I recall one person telling me years ago that they told an employer they knew the software the company used at an expert level. If they got the job, only then would they figure it out by asking their co-workers to show them when the boss wasn’t around. There’s several presumptions here; no testing at the interview stage, employers who are easily duped and co-workers who will have more allegiance to a brand new co-worker rather than the employer who provides their pay. I don’t like those odds.

The truth is that many people forget the claims and promises they make. Have you ever had an experience as a customer where you feel a company representative is selling you a line; saying anything just to keep you from demanding your money back? You know, they promise to fix your problem in short order but then you don’t hear back from them until you rev yourself up for round two of a bout? Some companies actually predict and allow for a certain percentage of their customers who will not complain and simply go away. If you get a wrong order at a drive-thru and only discover it once you’re home, would you actually get back in the car, drive back and complain? Exactly.

As an individual, you can improve your reputation and your credibility if you live up to the promises you made and continue to make; deliver on what you say you’ll do to ensure complete customer satisfaction. Even amongst co-workers, if you say you’ll get some information right over to a colleague, live up to that expectation you just made. You may hope they’ll forget it, but it’s more likely they are now counting on you and the clock is ticking.

One thing likely common to us all is the expectation we’ll be at work and ready to go every day by a certain time. If you’re punctual, you’re living up to the expectation of the company and one you accepted upon hire. If you’re consistently late, you’re not delivering on the expectation of punctuality and reliability.

As an experiment, listen for and think about the expectations you set for yourself when you interact with others today. Only promise what you will deliver.

Investing In The Relationship

The best relationships are the ones in which both partners not only make initial investments in each other, but do so on an ongoing basis. The initial investments come easily to most people; going out of your way to show through your actions that this person means a lot to you. In the early stages of a relationship, there’s a lot to discover about this other person you’re drawn to. You’re on the lookout for the things that please your partner, you put effort into the relationship and you do little things that pay off with a smile brought to their face.

Strong relationships stand the test of time when partners continue to invest in each other. It’s important to realize that as the relationship evolves, so too do the two individuals which make up this partnership. Sometimes couples come to realize that their individual priorities have changed, along with their interests and needs. While each individual person may very well be a good person at heart, this evolution of the individuals involved can divide a relationship to the point where each person moves on in separate directions apart from on another. There’s no issue of blame, no wronged partner; just a parting of the ways, each with a healthy view of the other.

The relationship which exists between employers and employees works much the same. In the beginning, an applicant does their best to get to know a potential employer by doing their research. Then the applicant makes an approach, does their best to capture the employer’s attention and present themselves as a good match. The employer is also doing their best to present themselves as a good partner; dangling benefits, wages, work environment, culture and future growth to woo the applicant.

Once the two come together in an agreement, both employer and employee begin in the honeymoon phase where each invest in the partnership; the employee grateful for the opportunity is on their best behaviour. Employers are doing their best to welcome the new hire into the fold, making introductions all round, providing training opportunities and protecting the new hire from a full workload in the first early days. Both employee and employer check in with each other to see how the relationship is progressing and both want this partnership to be productive and lasting.

Now there’s no specific timeframe for the transition to the post-honeymoon period. A sign of the transition however, is when the newness has rubbed off, the routine of daily tasks is known, the employee has settled in and the employer stops checking in to see how the newbie is doing as a regular thing. Protecting the new hire from a full workload is over and expectations of full performance begin. This doesn’t mean the relationship has soured, it just means the 2nd phase has begun.

Employers show their continued investment in their employees by providing ongoing training, making sure staff have opportunities to develop professionally and acknowledge achievements employees make which enhance the end-user experience. They provide feedback on how they see the relationship, talk about where they as an entity are headed and why, hoping by this transparency, to avoid surprising their staff by moving in any direction that would catch their employees off guard and unawares. In short, the best relationships between employers and employees is where employers demonstrate great care for the staff they employ.

Employees too have a responsibility in this relationship. For the the partnership to continue to be a good one, employees need to pull in the same direction; work with each of their colleagues in order to be collaborative and productive. This can mean learning new procedures, taking on additional training with enthusiasm and continuing to develop as individuals so their skills remain competitive.

Frequently, as employees and employers evolve, the time comes when one of the two realizes that things just aren’t working as well as they once did or could, and a parting of the ways is in each partners best interests. It does not mean that either partner is necessarily to blame or at fault, but rather that they have grown and evolved in different ways, have different needs and their futures will continue to evolve down different paths. In parting, each actually does the other a favour. Only poor employees or poor employers belittle and demean the other – sometimes done from a place of hurt or feeling wronged. Smart employers and employees part on the best of terms which leaves reconciliation a possibility and intersecting in the future in different roles something to look forward to, such as moving to another organization in the same field.

When either partner ceases to invest in the relationship, things stagnate and what can set in is complacency. Employees stop stretching themselves and developing their skills, employers expect to stay competitive in their industry but fail to invest in ongoing training of their greatest assets – the people they employ.

If you apply yourself and do your best, you increase the odds of finding a great partner to build a relationship with. It takes effort, investment in each other and understanding that if you take care of your partner’s needs, you often find they take of yours.

Whatever your role where you work, may you be in a great partnership and get as much as you give.